Gerber Collision & Glass - Syracuse/Erie Blvd.
In operation 85 years, 7 years at this location.
Gerber Collision & Glass - Syracuse/Erie offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Both locations Syracuse and Auburn, very professional, clean, friendly, efficient, fast, communicated thoroughly throughout the entire process! Thank you !
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
Never got a receipt
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Only issue was the amount of time it took to get the parts. I know that is not entirely in Gerber's control, but it did get a bit frustrating.
Customer Service - 4.5/5.0 -
Only issue was the amount of time it took to get the parts. I know that is not entirely in Gerber's control, but it did get a bit frustrating.
Likely to Recommend - 2.5/5.0 -
the long walk to get into the front door, is not helpful for me.
Repair Quality - 5.0/5.0 -
Also finished early, very p;rofessional
Customer Service - 4.0/5.0 -
the hours of operation are not correct, nor are the days of operation. The out going message also not correct. Very confusing to a person trying to contact them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good work
Customer Service - 5.0/5.0 -
Nice
Returned Clean
Likely to Recommend - 5.0/5.0 -
For obvious reasons
Repair Quality - 5.0/5.0 -
Excellent Customer Service
Customer Service - 5.0/5.0 -
Staff is Wonderful
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
When I picked up my truck The AC (which had been in very good working order for the month after the accident before the repairs) was not working when I picked it up. I drove home and the muffler pipe separated from the muffler. After talking to my mechanic and husband they conclude that while there was obviously rust that caused the muffler to be compromised, it was damaged at Gerber. The work on the vehicle damage also appears to be shoddy and I have numerous photos of that work.
My Experience - 5.0/5.0 -
I appreciated being kept up-to-date on how the repairs were going.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So far so good.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
Have already done so.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Although you never want to need their services they are an extremely professional organization. They treat their customers so well, their communication is prompt without being overbearing, and their work is timely and perfect. This is my second time using their services and can’t recommend them highly enough.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was very helpful and courteous.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Well done no complaints
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They went above and beyond they did the work they were supposed to and I even had a scratch on my car aside from work being done and they buffed it out. Im so greatful. Thank you
My Experience - 5.0/5.0 -
The service agent was very professional, knowledgeable, and courteous agent clearly explained all the repairs that were completed and kept us updated throughout the entire repair process while our car was in the garage. We really appreciated the excellent communication and outstanding customer service. Good job 👍.