Gerber Collision & Glass - Syracuse/Erie Blvd.

My Experience - 5.0/5.0 -

Everyone was helpful and respectful . Again thank you very much for fixing my car I really appreciate every thing. I will for sure recommend your company

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

NEVER!

Repair Quality - 1.5/5.0 -

The car had new issues with it when it was time for me to pick it up. My rear driver side doors sensor was on stating the door wasn’t latched which they said it was and sent me on my way. Then I called because the lights wouldn’t turn off and they said to take the bulbs out and they will figure it out tomorrow. My fear was that my car wouldn’t lock and someone would steal it. They said I can bring it back but they returned the rental so I was out of luck. After speaking with the receptionist who was very rude they told me to drop my car off at enterprise and they would pick it up tomorrow. I told them about my fear of it being stolen sitting in an open lot so they came to get it. They said the manager would call me tomorrow about my displeasure with being talked down to on two separate occasions by two different employees but never received that call. Car seems ok now but I am nervous given my issues and me advocating for myself. I will NEVER USE GERBER AGAIN!!!!

Customer Service - 0.5/5.0 -

Two separate employees at the front desk were very rude and impatient. Talking over me and not really trying to hear my issues. Once when I dropped my car off and the other after they failed to repair an issue but claimed my car was fixed.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very friendly staff and I really enjoyed the text reminders about the progress in my car.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Both locations Syracuse and Auburn, very professional, clean, friendly, efficient, fast, communicated thoroughly throughout the entire process! Thank you !

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 2.0/5.0 -

Never got a receipt

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Only issue was the amount of time it took to get the parts. I know that is not entirely in Gerber's control, but it did get a bit frustrating.

Customer Service - 4.5/5.0 -

Only issue was the amount of time it took to get the parts. I know that is not entirely in Gerber's control, but it did get a bit frustrating.

Likely to Recommend - 2.5/5.0 -

the long walk to get into the front door, is not helpful for me.

Repair Quality - 5.0/5.0 -

Also finished early, very p;rofessional

Customer Service - 4.0/5.0 -

the hours of operation are not correct, nor are the days of operation. The out going message also not correct. Very confusing to a person trying to contact them.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good work

Customer Service - 5.0/5.0 -

Nice

Returned Clean

Likely to Recommend - 5.0/5.0 -

For obvious reasons

Repair Quality - 5.0/5.0 -

Excellent Customer Service

Customer Service - 5.0/5.0 -

Staff is Wonderful

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0 -

When I picked up my truck The AC (which had been in very good working order for the month after the accident before the repairs) was not working when I picked it up. I drove home and the muffler pipe separated from the muffler. After talking to my mechanic and husband they conclude that while there was obviously rust that caused the muffler to be compromised, it was damaged at Gerber. The work on the vehicle damage also appears to be shoddy and I have numerous photos of that work.

My Experience - 5.0/5.0 -

I appreciated being kept up-to-date on how the repairs were going.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

So far so good.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0