Gerber Collision & Glass - Columbia/Atlas Rd.
In operation 85 years.
Gerber Collision & Glass - Columbia/Atlas offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Awesome service start to finish!
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They are really a great place to go good customer service and every professional and make you feel like family five stars
My Experience - 5.0/5.0 -
Jeff was amazing. The rest of the staff was great also. Great work on my Kia K5
My Experience - 0.0/5.0 -
While the use of texts to keep us informed has its pros, it also has its cons. Multiple texts saying our vehicle would be ready created many hopeful expectations that were then dashed only a few moments later. The texts became a source of frustration rather than keeping us abreast of the repairs status.There were unforced errors like no one bothered to check if the part that came in from Ford was the part needed for our specific vehicle. Another point of irritation with the multiple delays was the almost cavalier and dismissive attitude of delays being just a part of the process. Because of the initial text that gave us the initial completion date we schedule our dog’s surgery for the day after the initial date. Which we had to cancel and reschedule. Twice, due to texts moving the date. This repair took way longer, twice as long, if not a bit more, to complete. And our repair was not uber complicated. People have lives, we have others who depend upon us, perhaps, for the sake of your customers the people who do the texting and the mechanics should chat first. Multiple texts ping-ponging dates around only jerks around customers, who are already stressed out by the accident, insurance, and coping with life without their vehicle. Two days could have been recovered, if someone would have verified a part BEFORE texting and BEFORE it was given to the mechanic, only for it to be discovered as it was going to be placed. Lastly, we know it was USAA’s policy to attempt to utilize used parts, however, they do not own the vehicle. We should have been asked if we were okay with used parts, and been given the chance to pay the difference. As luck would have it, the used part would not calibrate, so we had to wait for the new part to come in. A series of unforced errors, a lack of attention to detail, an inundation of inaccurate texts, led to a very long time without our vehicle that was very frustrating, and made a stressful that much more so. We cannot and will not recommend Gerber and should we ever have the misfortune of needing our vehicle repaired in the future Gerber will be the company of last resort.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciate their professionalism and sense of urgency while repairing my vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
The young lady at the front desk was great!
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
From start to finish the team was extremely nice and professional especially Zack.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The customer service was exceptional. Zack was professional and courteous.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Gerber to me is the best and greatest dealing with collision repair. My cars have looked spectacular when finished. That’s why I continue to use Getber
Repair Quality - 5.0/5.0 -
I have dealt with the Gerber Collision on Atlas Road before. The work is outstanding.
Customer Service - 5.0/5.0 -
Outstanding the best.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The ordering a d repairs were completed within 24-47 hours. Very pleased with the quick turnaround and how well Jeff communicated to keep me aware of the different stages of the repair.,
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Gerber was very helpful and worked very well communicating every step with me.
Customer Service - 5.0/5.0 -
Very helpful