Gerber Collision & Glass - Columbus/Cleveland Ave.

My Experience - 0.0/5.0 -

Was told my.car was ready, arrived and it was not ready. Girl hiding in the back runs out never comes back until I start asking where my car is. Said it HAD to be washed. It’s my car and I said not to wash it. She did anyway. Horrible customer service. Should not have told me it was ready when it wasn’t, period!

My Experience - 5.0/5.0 -

The whole experience was nice and the employees were very friendly. I was satisfied with the results of my car.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They keep you updated about the repair of your vehicle - start to finish.

Customer Service - 5.0/5.0 -

Customer service was great.

Returned Clean

My Experience - 5.0/5.0 -

Great communication and my car looks fantastic!

My Experience - 5.0/5.0 -

Job was completed on time, the repair was excellent, I feel so satisfied! Staff were nice and professional. I rate the company 10/10.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 0.5/5.0 -

When I dropped off my car there was no damage on the car but when I picked up the car there is a damage on the car and the picture they showing me is not matching to the current image.

Customer Service - 0.5/5.0

My Experience - 5.0/5.0 -

My car was repaired earlier than expected, and all of the employees were very friendly and helpful.

Likely to Recommend - 5.0/5.0 -

I would recommend this place to family and friends.

Repair Quality - 5.0/5.0 -

The employees were very kind and helpful with assisting me with my repair questions.

Customer Service - 5.0/5.0 -

Great customer service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Gerber has always did Awesome work on my Car, There Customer Service is phenomenal and they always treat me the Best 💯👍🏼

Customer Service - 5.0/5.0 -

The Customer Service was Awesome, and the Showed compassion for my situation which I Truly appreciate in my time of Need💯👍🏼😎

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone is. Friendly and is ready to help as soon as we walk in.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Awesome service and great repairs

My Experience - 5.0/5.0 -

Jean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Job well done

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Good morning are you doing today so have a problem the door is no good I m back to Gerber later.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The quality of the repairs are always excellent. We have been here a number of times. The customer service is great in the communication is constant. They deliver the car to you cleaned on the inside and out. I would recommend anyone go here and will not go anywhere for any other collisions that we might have… Hopefully not too many.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

However, I was told it would be 7-10 days and it ended up being 22 days!

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Your services was very okay, thank you. But I want to know what happened to the car seat motor.

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0 -

I would recommend the shop, but the price charged was rather high.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Customer service was good and the personnel were knowledgeable and courteous.

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Customer service was great, especially with some back and forth that was needed due to a recurring issue with my car.