Gerber Collision & Glass - Columbus/Dublin Rd.

4.8 (5,637reviews)
97%
1046 Dublin Rd,  Columbus,  OH  43215
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Gerber Collision & Glass - Columbus/Dublin offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (5,637)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, clear and proactive communication, and timely repairs. Many highlighted the exceptional workmanship, with vehicles often returned looking brand new, including unexpected interior and exterior detailing. Regular text updates throughout the repair process were frequently mentioned as a standout feature that kept customers informed and stress-free. Repairs were frequently completed ahead of schedule, which delighted many customers. A few customers noted areas for improvement, including occasional delays, paint matching concerns with aftermarket parts, and instances where communication could have been more accurate or timely. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... my repair was a priority. I had no worries about the quality of the work as every person that I interacted with was very knowledgeable and happy to help and ..." Read more
"Great communication, everyone was so friendly, and the work was perfect. A lovely touch that they detailed my whole car."
"Very, very smooth operation. Everyone was so pleasant and informed. Would highly recommend. Workmanship ..." Read more
"The repairs done by Gerber Collision absolutely exceeded my expectations. It looks a though my car was never ..." Read more
"I am totally satisfied with the quality of service Gerber over exceeded my expectations and they should be ..." Read more
"... replaced my windshield and did an outstanding job. Everything was done perfectly and right on time. The team was extremely kind, attentive, and professional —you ..." Read more
"They finished ahead of schedule, kept me in the loop and totally cleaned the inside of my car along with the ..." Read more
"... which was a big help. I would have given a 10 except the work took about 2 weeks longer than expected." Read more
"... kept me informed throughout the entire process and getting done quicker than the original date promised." Read more
"The communication, the kindness of the front office staff, and the quality of the work was all top notch. This ..." Read more
"... were thorough and very helpful. I really liked the text messages that kept me informed about the status of my vehicle. I highly recommend using Gerber for all ..." Read more
"... a week updates. They had my car for 2-3 weeks and did not call once. They didnt even call to tell me the car was ready for pickup which caused issues with ..." Read more
"... an excellent job, as expected, on the repair. But what wasn't expected was how well they kept us updated on how the work was progressing. Exceptional job ..." Read more
"Thank you so much for always keeping me informed as to what was going on car looks beautiful, wonderful job I would recommend ..." Read more

My Experience

communication was fantastic the entire process. really enjoyed chatting with the employees and everyone always happily answered any question i had. great experience for a stressful situation!

My Experience

Very nice repair. Thank you!

My Experience

Thank you for your great service. Especially good to receive a call that all was finished 1 week early. Everyone was helpful and we received regular updates.

My Experience

My Experience

Really liked how easy the communication was during this process. Thanks! Keep up the great work! Would definitely recommend you folks.

Likely to Recommend

Repair Quality

Great overall customer service and vehicle looks brand new. Thanks!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

The updates were frequent, which was nice. But some of the info given in the updates was a bit confusing on how it would effect the timeline and when I texted back for clarification there was no response.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The friendliest staff, the communication updates were fantastic and then the car itself was like picking up a new one, took the time to clean and detail, couldn't be happier! Already passing the info on to friends that Gerber is the place to go!

Likely to Recommend

Already told friends n neighbors

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Quick, clean, efficient, polite. Though I hope my truck doesn’t get hit again, if it does, I know exactly where I’m going to take it.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Did an excellent job. Staff kept me well informed as the progress of the repair. Thank you

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Nice job!

Likely to Recommend

Repair Quality

The car repair looked great and the car was returned to me completely cleaned inside and out

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This was such a wonderful experience! Everyone I spoke to was so kind, and they kept me updated every step of the way. My car looks brand new! Thank you!

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