Gerber Collision & Glass - Conyers
Gerber Collision & Glass - Conyers offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The repairs was done in a timely manner thank you for your service.
My Experience - 5.0/5.0 -
Service was great! Staff was very friendly and helpful!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Staff kept me up with progress on repairs. They were all very friendly!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good Customer Service, stayed in contact, decent turnaround time.
Likely to Recommend - 5.0/5.0 -
They do good work.
Repair Quality - 5.0/5.0 -
Friendly staff and good workmanship.
Customer Service - 5.0/5.0 -
Friendly staff.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
2/10. Brent Gonzales was not good with communication at all, and it made my whole experience negative when it came to the pickup of my car. I had to keep calling for updates, did not get callbacks like promised, and even drove to the shop on Saturday based on the voicemail hours only for nobody to be there. Because of the poor communication and overall customer service experience, I would not feel comfortable recommending Gerber Collision & Glass to a friend or colleague.
Repair Quality - 1.0/5.0 -
I would rate my satisfaction with Gerber Collision & Glass repair quality a 2 out of 10. While the repairs may have eventually been completed, the overall experience was frustrating due to poor communication, lack of follow-up, and the inconvenience I experienced trying to pick up my vehicle. I made multiple attempts to contact the shop after being told someone would call me back, but I received no response. I even drove to the location on Saturday during the posted business hours and no one was there. The lack of communication and customer service made the process stressful and inconvenient.
Customer Service - 1.0/5.0 -
I would rate my satisfaction with the customer service from Gerber Collision & Glass a 1 out of 10. Communication was very poor throughout the process. I had difficulty getting updates, return calls, and clear information about when my vehicle would be ready for pickup. I made several attempts to contact the shop and even drove there during posted business hours, only to find no one available. The overall experience left me feeling ignored and frustrated as a customer
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
None
Customer Service - 5.0/5.0 -
None
Returned Clean
My Experience - 5.0/5.0 -
They are wonderful and do a excellent job. We would always use them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was professional, friendly and accommodating. I'm truly appreciative of the regular notifications I received weekly on the status of my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This location has clearly mastered customer service. I encountered 3 different individuals at 3 different times of the day, on separate days and the customer service was still consistent. They made sure I felt confident and knowledgeable. I also appreciated the daily updates with the status of my car.
Customer Service - 5.0/5.0 -
This location has clearly mastered customer service. I encountered 3 different individuals at 3 different times of the day, on separate days and the customer service was still consistent. They made sure I felt confident and knowledgeable. I also appreciated the daily updates with the status of my car.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service. Great communication throughout the process. A breath of fresh air , in a time where good customer service is hard to find
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Absolutely great work and amazing customer service. Will recommend to future customer
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very helpful nice company and kept me informed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had my vehicle repaired and returned in a very timely manner. And, they took the time and effort to return it with a fresh wash and vac job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome team, awesome staff
Customer Service - 5.0/5.0 -
Great job Chelsey
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repairs to my truck were better than I expected. I was so surprised and grateful! God bless this shop. It was my grandpa’s truck and he passed away in December, so we had a sentimental attachment to it and they really went above and beyond to fix it up. It looks soooo good. Thank you.
Customer Service - 5.0/5.0 -
The customer service was above and beyond. If I ever need repairs done again, I’m definitely only coming to here. Great communication!