Gerber Collision & Glass - Dallas (Ga)
Gerber Collision & Glass - Dallas offers quality collision repair / auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Tagalog
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Harrison was great and kept me informed through the entire process. I can’t believe how quick they got my vehicle back together. Hands down the best service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
I would
Repair Quality - 4.5/5.0 -
They did a good job
Customer Service - 4.0/5.0 -
They kept us informed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0 -
Given my overall experience & the amount of frustration & time I had to put into just getting my repair corrected, I would NOT recommend this location.
Repair Quality - 1.5/5.0 -
3 - reflects the Quality of their work & their communication AFTER they got my deductible. This was by far one of the most frustrating experiences of my life. My car was brought to the Dallas Hwy location by my insurance. Nearly 2 months and several trips later, I have my car back after expressing my frustrations with the insurance company & having their claims agent call this location directly.
Customer Service - 1.5/5.0 -
My agent told me I would receive updates on Tuesdays & Thursdays which I did. The communication went downhill after I paid & had to return due to poor quality of work. I would get a text but when I replied I got nothing. In person my agent tried to hand me excuse after excuse for the poor quality of work. My only response was "if you saw what we both saw when we looked at the repair, why in the world did you tell me the car was ready". I found his attitude to be snippy & somewhat condescending as noted in a text communication where once I questioned the work he started to give 1 word replies. When I took the car home the 1st time I called to report issues with the repair & said I could send pics. My agent told me he couldn't get pics that I would have to return (this location is not near where I live & my only day off is Friday). So on Friday I bring the car to the location & while my agent was busy with another customer, a 2nd person came out & literally took her phone & took the same photos I would have sent. She somehow knew from the photos exactly what was wrong and what was needed to correct the repair. Instead of leaving the car, I was told to come back once the part they thought could fix the issue arrived. Once the part arrived I was called & told to bring the car back (again) on Monday or Tuesday. Knowing this would mean yet another Uber ride AND time missed from work. I asked if I could just drop it off on Friday & they can work on it when they got time. You would have thought I asked for a miracle but after pleading my case to several people I was told fine, bring it back on Friday. A few weeks later I was told to come back it was ready. Upon arrival I realized it was not as the paint was still chipped as noted along with the repair that was needed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great fast service. My car looks new!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am so pleased with the job that Gerber did on my car. The bumper looks wonderful, and I love that you matched the paint perfect. Thank you!!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Customer service was awesome
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Great customer service. Preston was very informative and had great communication the entire process. I felt very assured that my car was in great hands. I’m very satisfied with the results.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
10 completely satisfied