Gerber Collision & Glass - Davis (Ca)

Likely to Recommend - 5.0/5.0 -

Absolutely!

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Gerber was great to work with. They finished my car in 4 days and the repair looks excellent. James was very attentive and followed up with me on the status of my repair. I liked the texts about the status and the personal phone call from James letting me know my repair was going. Would use them again and recommend them to others.

My Experience - 5.0/5.0 -

Dave was really nice and smiled a lot and was very personable. When I got my car back it looked fantastic. Thank you all so much for a great job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0 -

They did a lovely job, and even cleaned the inside of my car. I assume that they will resolve the front office issues swiftly.

Repair Quality - 5.0/5.0 -

Frustrated with the ownership change and lack of communication, but that should be worked out by now.

Customer Service - 2.0/5.0 -

Ownership changes left me dangling, and caused a lack of coordination and communication. I assume that this will be corrected.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They were quick to repair my vehicle and kept me apprised of status.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The car was in great shape after repair. We wish it didn't take as long to get the parts, but understand it's not because of Gerber.

Customer Service - 5.0/5.0 -

Communication was good throughout the many month process.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Great work. Busy shop however stuck to the appointment schedule. Very courteous staff

Repair Quality - 5.0/5.0 -

Excellent work!

Customer Service - 5.0/5.0 -

Great service clean work

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0 -

Good customer service very professional

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0 -

Long wait time, poor communication with status of car until I reached out multiple times. There was no inspection after the car was repaired which resulted in a loose hose to intercooler and bringing car back to shop same day it was picked up.

Customer Service - 3.0/5.0 -

Long wait time, poor communication with status of car until I reached out multiple times. There was no inspection after the car was repaired which resulted in a loose hose to intercooler and bringing car back to shop same day it was picked up.

Likely to Recommend - 3.5/5.0 -

I guess I recommend

Repair Quality - 3.5/5.0 -

Need to be done . Missing a part

Customer Service - 3.5/5.0 -

Not finished yet. I am waiting to be returned the car for a small work to be done . Missed a part

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Friendly, fast and work was well done

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Friendly, quick and smooth process.

Likely to Recommend - 0.5/5.0

Repair Quality - 5.0/5.0 -

I am making a presumption here as the repairs were in the undercarriage and therefore not visible to me.

Customer Service - 1.5/5.0 -

The communication between Gerber and myself was almost nonexistent. This is the second repair I have had at this shop, which I would not done had their been another AAA approved facility in Davis. On both repairs, I was never informed of when I was suppose to bring my car in. Despite leaving phone messages, I had to personally go to get a date. Nor was I ever informed on the progress of the repairs until I called. On the first repair, I didn't even receive a call that the car was done! On the second one, I did receive a call but only after I had inquired two days earlier. I know that the shop was undergoing a transition from G&B to Gerber, particularly during the first repair. But for the second repair, I find the lack of communication, unless I initiated it, to be inexcusable

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0