Gerber Collision & Glass - Des Plaines
Gerber Collision & Glass - Des Plaines offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Communication
My Experience - 5.0/5.0 -
Renee Nick and Chris were great Give them a raise in pay They are worth it Thank you
My Experience - 5.0/5.0 -
They called several times to update me with progress which kept me in loop. Car was finished when promised. Very professional and courteous.
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
My car looks like used parts were used! I called and left a message, but no one has called me back.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They had good communication and everyone is friendly
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Its was great service
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Gerber Collision&Glass very professional and thay did really good job on my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thay did really amazing job on my car. GERBER Colision &Glass employees very Profesional and helpful.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
We couldn't ask for a better experience during a difficult time. We got an appointment the next morning after our car accident and had many text and call updates during the repair process. Excellent customer service, communication, and our repaired car looks beautiful. The office even stayed open late on Friday evening so that we could pick up our vehicle. Gerber really went above and beyond!
Likely to Recommend - 5.0/5.0 -
Our second time using Gerber & we insisted on using them this second time
Repair Quality - 5.0/5.0 -
Amazing customer service and communication during every stage of repair. Our vehicle looks beautiful. A wonderful experience during a difficult time.
Customer Service - 5.0/5.0 -
Renee even stayed late on a Friday night so that we could have our vehicle over the weekend. Luis spent time going over the estimate and completed repairs and answered all of our questions.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I already have
Repair Quality - 5.0/5.0 -
Outstanding service and nice people
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Renee, Louis and Nicholas are great! They are friendly, efficient and great to work with.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
So happy with how everything looks! You guys are always great to work with! Also appreciate all of the updates while the work is being completed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Status reports were great
Returned Clean
My Experience - 5.0/5.0 -
Great service the performance of the work done on the vehicle is outstanding and excellent outcome. Very pleased with the results.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
My car looks beautiful again.
Repair Quality - 5.0/5.0 -
I want to thank Dennis,Luis,Nick& Renee. They treated me so well & with utmost respect. I’d give a 20 if I could.
Customer Service - 5.0/5.0 -
A+ Renee the best
My Experience - 5.0/5.0 -
Gerber Collision & Glass at this location has done a phenomenal job repairing my vehicle. It is a lengthy review, but one worth reading. First, my car was heavily damaged by a HEAVY thunderstorm that struck most of the Chicago area back in June 2026. A tree fell on it, damaging the hood, roof and pillar. The extreme high winds sent flying debris that nicked and scratched all sorts of areas of the car's body. I filed my claim with my auto insurance. Their estimate on repairs seemed unreasonable due to the damage. The photos I submitted to my insurance company did not capture the depths of the damage. For the wonders AI (Artificial Intelligence) does, it does a poor job in assessing damage and REAL cost of parts and labor. Get an Estimator. Always. Don't trust AI for the cost auto repairs. At this shop, I was able to send my claim number and estimate from my auto insurance via email. Renee welcomed me, and walked me through the process. I'm very thankful for her patience, warmness and execution in terms of paperwork and helping me by contacting Enterprise to schedule a ride to the premises and obtain a rental vehicle. Throughout the week, Renee called me to let me know they were waiting for my insurance company to approve Gerber's estimate. The auto insurance company took a week or so to approve the new estimate from Gerber Collision Repair. It seemed like the insurance companies were backed up with claims during that time due to the sudden surge of vehicles damaged due to the extreme weather-related damage. If you're from Chicagoland you would easily recall this thunderstorm in June. I've to commend Luis (Estimator) for doing a VERY thorough job in calculating the real cost of repairs to my vehicle. The estimate was more reasonable than what my insurance company originally offered. He had an eye for the extent of the damage caused by Mother Nature. Once my auto insurance company approved Gerber's estimate, they got to work. Please always get an actual Estimator (a real life person) to look through your vehicle's damage as their knowledge and experience is more valuable than AI. Thank you Luis for having my vehicle's (and mine) best interest. It did take some time for my vehicle to get repaired. My insurance company could only cover a certain amount of days for the rental vehicle. I appreciated Gerber Collision Repair in covering the cost of the few extra days of the rental vehicle while my car was being finalized. This gesture meant so much to me. When I went to pick up my vehicle, Nick greeted me. He was very warm and made eye contact. He answered my questions about a deductible, walked me through the paperwork, made a couple of phone calls to get answers to my questions. Nick made sure to get Enterprise the rental vehicle back. A very personable and knowledgeable gentleman.He shook my hand at the end. This gesture and service etiquette I thought had been lost. Great job Nick! When I stepped outside to inspect my vehicle, Fredy the Technician who worked on the body and repairs of my vehicle walked me around to inspect it. Beautiful!
My Experience - 5.0/5.0 -
Well organized, friendly and provided regular updates as to status of repairs. Good work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Gerber has always produced excellent repairs and their customer service is outstanding. I would never hesitate to recommend them to anyone.