Gerber Collision & Glass - Des Plaines

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

I am extremely impressed with the service I received with Gerber Collision & Glass. The staff are very friendly and kind. I was well informed about updates on my car almost on daily basis; which helped put my mind at ease. My car had a lot of damage to the front end and I was very concerned about not having my car for several weeks but it was fixed within 2 weeks! I initially had to rent a car for the first week, but the second week I was pleased to learn about the 5 day rental promo that Gerber offers...having a rental car free for 4 days was a huge help and one less expense/issue I had to deal with. Overall, I am truly happy with the results of my car; and again the service I received was outstanding. I want to express my gratitude and thankfulness to everyone who worked on my car...great job! Also, a big thanks to Cory, John, Nick (from Geico) & Fate...you all are so wonderful and extremely helpful! I'll be highly recommending Gerber (Des Plaines location) to anyone I come across whose in-need of efficient and exceptional car repairs. Thanks again everyone! :-) Kind regards, Carrie Leseth

My Experience - 5.0/5.0 -

Cory and the crew were great. My car was super clean inside and out. Very satisfied e

My Experience - 5.0/5.0 -

Gerber collision did a fantastic job on my car. It was done few days before it was promised. The customer service is out standing. I would definitely do business again.

My Experience - 5.0/5.0 -

I liked receiving a text message with a status update on my car. Also, the staff was friendly and helpful. It would be nice if the staff is able to receive text my message response.

My Experience - 5.0/5.0 -

Everything was seamless and easy. My car was done quickly and we received communication throughout the whole process. Thank you!

My Experience - 0.0/5.0 -

Two weeks was excessive for what seemed like a simple bumper repair

My Experience - 5.0/5.0 -

So grateful for the excellent communication!

My Experience - 5.0/5.0 -

I loved the text messages. They made me feel that my car was in good hands. Cori is a great person to work with. Very satisfied.

My Experience - 5.0/5.0 -

Thank you!! They did an awesome job. Would highly recommend you!! Thanks to Corey!!

My Experience - 5.0/5.0 -

Fantastic service.Will do it again. Carol

My Experience - 5.0/5.0 -

Everyone was extremely helpful, kept me up to date on the progress, finished ahead of schedule and my car was shiny clean, inside and out. Made a bad situation easy to resolve.

My Experience - 5.0/5.0 -

Took great care of me and my car. Thanks so much

My Experience - 5.0/5.0 -

Thank you so much for the updates daily. You were very professional and helpful when we needed it most. Again thanks for a job well done. Jacqueline Griner

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Every aspect great! Loved the text updates. Great service on car and quick return! Car so clean too!

My Experience - 0.0/5.0 -

The commitment given to repair the vehicle was not met. When I received the call that the vehicle was ready it was not. Then when I expressed my dissatisfaction it was not ready and had concerns regarding a mud flap that was missing the staff became defensive. I was challenged with "how would I know this was damaged in the accident I wasn't there". "People come here all the time trying to get repairs that we're not caused by the accident." When my concerns we're communicated to members of your staff they made light of it and one employee found it to be humorous. Unfortunately my accident happened about 40 miles from my home and State Farm gave me your location. I have never been so mistreated and felt so belittled while at the same time bringing what I consider to be a major transaction to a corporation. The should be some level of compassion, empathy and just basic customer service when customer brings their vehicle to your establishment following an horrific occurrence. When I left your business location I felt as though I committed some type of crime and I had to pay you to get out of it. Ironically, this is not my first nightmare with Gerber Collision and Glass but I hope and will pray that it is the last time. Sincerely one of your very dissatisfied customers.

My Experience - 5.0/5.0 -

Corey and Jamie were outstanding if anyone asks me for car repairs accidents or minor repairs I will be happy to send them to you folks thank you so much---Great job well done😃😃

My Experience - 0.0/5.0

My Experience - 5.0/5.0 -

Customer service is top notch. Corey walked me through what I could expect, explained things so I could understand, and provided me with status updates along the way. I never had to guess what was happening to my car. Car looks great. So happy with collision revision and their staff. Thank you!