Gerber Collision & Glass - Des Plaines
Gerber Collision & Glass - Des Plaines offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Professional and excellent communication always letting me know the status Great body work
Likely to Recommend - 5.0/5.0 -
Definitely recommend Gerber collision and glass 5star rating in my books
Repair Quality - 5.0/5.0 -
Great customer service and great car repair
Customer Service - 5.0/5.0 -
Luis went above and beyond for me after finding out that I was going to be out of a car for an additional couple weeks. He went out of the way a got me a rental car no charge to me. That what you call a 5 star employee. Thank you Luis.
Returned Clean
My Experience - 5.0/5.0 -
The representative Luis really helpful and very professional!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Luis is very informative and very helpful
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Gerber did an excellent job to my Lexus… thanks to all the staff, Lois and the shops guys… front desk Ladies… thanks much… 100% SATISFIED
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great staff, great experience. Kept in touch throughout, always friendly and ready to answer questions and did a great job fixing my truck.
Customer Service - 4.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
Repair took a really long time (7 weeks) from start to finish.
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 2.0/5.0 -
Overall paint match seems good howeve, the bumper seems to be not professionally installed. Especially where the bumper meets the fender on the passenger side. The bumper is coming off its clip and it’s very apparent. It’s was poorly installed and not completely fixed on to the car body.
Customer Service - 4.0/5.0 -
Frontline workers/ employees were friendly and helpful. Awnsered any questions I had. When I saw the bumper issue they had taken a picture and told me that will contact the insurance.
My Experience - 5.0/5.0 -
Everyone was so kind and considerate! My car looks amazing and it was done so fast! You should give all of your employees a raise instead of hiring a survey company to keep tabs on them. Whatever they’re making can’t be enough.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was so kind and went above and beyond. My car looks amazing and was done super fast. Your company should give everyone at that location raises, bc if you’re spending money hiring companies to do surveys, you’re skimping on their pay. Stop micromanaging them and pay them more.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very efficient
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am extremely satisfied with the work Gerber did in restoring the hood of my vehicle. My car was given back to me with clean headlights also. It was gi en back to me cleaner than I gave it to them. I would highly recommend them.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
The quality of the service provided was acceptable however I did not enjoy communicating with the General Manager after an error was made on behalf of Gerber.
Repair Quality - 4.5/5.0 -
The repair was completed in a timely manner. I was informed that the vehicle should not be washed in a mechanical car wash due to potential scratching for at least 30 days. It may be out of your control however my vehicle was covered in bird droppings, not an ideal time to want to do a hand carwash.
Customer Service - 2.0/5.0 -
I feel that the manager was an aggressive communicator, Gerber made a mistake when their employee lost my vehicle keys, the attitude from the General Manager was not appreciated. Wanting to replace the key with a generic key should not have even been an idea as well. All said and done, Gerber made the corrections prior to receiving the vehicle however I am not sure that I will be a repeat customer.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
My dad recommended them to me and I for sure am going to recommend them to others
Repair Quality - 5.0/5.0 -
Amazing workmanship, my car looks brand new. Plenty of communication and updates on the status of my repair.
Customer Service - 5.0/5.0 -
Wonderful people, very understanding and helpful