Gerber Collision & Glass - Des Plaines
Gerber Collision & Glass - Des Plaines offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was very professional and accommodating to my needs. The workmanship is just beautiful. Thanks for a job well done.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
It was proper and satisfaction work.
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very well job well done!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great to work with
Customer Service - 4.5/5.0 -
Great, a couple of questions that took sometime to get answers
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very courteous and professional staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks like brand new!
Customer Service - 5.0/5.0 -
Excellent communication on a regular basis during the process and I was treated warmly and personally
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You did a beautiful job - the car looks great, everyone kept me informed as to where the car was during repair, thank you
Customer Service - 5.0/5.0 -
everyone that called was friendly, knew exactly what was going on and informed me
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car was fixed in a timely manner and looks great!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Professional job Communication and service-Perfect
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work has been completed with a timely matter and at a best quality. Good customer service too. They called every week with updates. I had a step bar that had been also damaged (i purchased it from Amazon and installed myself). Gerber said that they can't install authentic parts and offered to order it from RAM dialer. Now i have it on my vehicle) Thank you Gerber Collision in Des Plaines!
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
⭐ 1 star Very disappointing experience. My insurance company gave me an owner’s choice of repair shops, and I chose this one because the online reviews looked good. Unfortunately, my experience was the complete opposite. After my accident, two warning lights (traction control and downhill/stability) appeared, and my steering wheel became noticeably off-center while driving. These issues started after the collision, and I mentioned them because my main concern was the safety of the car. When I picked up my vehicle, the lights were still on and the steering issue had not been addressed. I was simply told that the mechanical issues were “not related to the accident.” During a conversation with Mia, she even suggested that it looked like I had only hit a curb, which is completely inaccurate. The accident involved two vehicles and there was significant impact on the driver’s side. What was most frustrating was the attitude and lack of concern. My safety concerns were dismissed, and it felt like once the insurance payment for the body work was processed, they were no longer interested in helping investigate the mechanical issues that appeared after the collision. I am now having to seek another shop to inspect the vehicle because I still have concerns about the safety of driving it. I chose this shop because of their reputation online, but based on my experience I would not recommend them.
Repair Quality - 0.5/5.0 -
⭐ 1 star Very disappointing experience. My insurance company gave me an owner’s choice of repair shops, and I chose this one because the online reviews looked good. Unfortunately, my experience was the complete opposite. After my accident, two warning lights (traction control and downhill/stability) appeared, and my steering wheel became noticeably off-center while driving. These issues started after the collision, and I mentioned them because my main concern was the safety of the car. When I picked up my vehicle, the lights were still on and the steering issue had not been addressed. I was simply told that the mechanical issues were “not related to the accident.” During a conversation with Mia, she even suggested that it looked like I had only hit a curb, which is completely inaccurate. The accident involved two vehicles and there was significant impact on the driver’s side. What was most frustrating was the attitude and lack of concern. My safety concerns were dismissed, and it felt like once the insurance payment for the body work was processed, they were no longer interested in helping investigate the mechanical issues that appeared after the collision. I am now having to seek another shop to inspect the vehicle because I still have concerns about the safety of driving it. I chose this shop because of their reputation online, but based on my experience I would not recommend them.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Very communicative, repairs look great, finished ahead of schedule