Gerber Collision & Glass - Des Plaines
Gerber Collision & Glass - Des Plaines offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Very communicative, repairs look great, finished ahead of schedule
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Customer service are great and they did a great job fixing the damage of my car.
My Experience - 5.0/5.0 -
I’m very happy that I got to keep my own car while we were waiting for parts
My Experience - 5.0/5.0 -
We truly appreciate how Luis, the Gerber associate, kept calling to keep us updated on everything happening with our car. His communication was very professional and considerate. We highly recommend Gerber for taking care of your vehicle and making it look brand new again. Thank you, Luis and the entire Gerber team, for the excellent service!
My Experience - 0.0/5.0 -
I am very disappointed with my experience at this body shop. I brought my car in for repair, but the work was never completed. The person responsible for accepting vehicles refused to repair it, saying there was rust. The rust was minimal, and the issue could have easily been resolved by simply replacing the fender. Instead of offering a solution, they refused the job altogether. What makes this worse is that my car stayed at the shop for two days. Because of that, I lost two working days and income. If you were not planning to do the repair, this should have been communicated immediately instead of keeping my vehicle without any results. Customer time should be respected. Unfortunately, that was not my experience here.
My Experience - 5.0/5.0 -
Thanks for your Great work and Awesome Customer Service Highly recommended
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service
Customer Service - 5.0/5.0 -
Great
My Experience - 5.0/5.0 -
Everything was very well done .It just took longer than I expected. Thought I would be let know more than I was about what was happening with the car.thank you again for a job well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They did fine work.
Returned Clean
My Experience - 5.0/5.0 -
Overall, a great job was done, just minor details I am only mentioning as constructive feedback, so please take it in that manner. There was some sort of residue on the passenger side of the dashboard, which I was able to clean off easily. Probably the way some excess cleaner dried but a quick quality control check could have caught that. A plate behind the inside driver door handle was missing, exposing some screws. Again, nothing I’d normally complain about but future customers could be picky like that. Lastly, the left headlamp assembly was replaced and looks pristine (great work), however the right side wasn’t damaged so insurance did not cover replacing that side. It creates a noticeable blemish, and had I been informed of this while the repair was being done, I’d have been willing to work out and out of pocket payment just to make the front end look that much better. Overall, great job, and completed before expected. Everyone I spoke with was very polite, especially Renee at the front desk. I’m glad you were able to resurrect my ten year old Honda so that I didn’t have to deal with another car payment.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have used Gerber in the past and they always do a great job.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely!
Repair Quality - 5.0/5.0 -
Gerber always does such an incredible job with car repair. This experience was great!!
Customer Service - 5.0/5.0 -
Very friendly, transparent, and helpful.
Returned Clean
My Experience - 5.0/5.0 -
Great customer service and my car was also done faster than expected. I also like that they sent me text statuses.
Likely to Recommend - 5.0/5.0 -
I would highly recommend them to anyone that needs service.
Repair Quality - 5.0/5.0 -
The repairs were perfectly done and I was able to get my car before the estimated pick up date.
Customer Service - 5.0/5.0 -
Great customer service and communication
Returned Clean
My Experience - 5.0/5.0 -
I can not say enough about the amazing services I’ve had with Gerber Collision. All of the employees were great and Renee and Luis went above and beyond to help me with my vehicle repairs. They were very professional and friendly and made me feel at ease while keeping me informed throughout the process. Amazing service, amazing team. Thank you Gerber Glass and Collision! :)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks and feels brand new since my repairs with Gerber Collision & Glass. They have never failed me with their quality work and amazing customer service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very courteous staff. Beautiful repair job.