Gerber Collision & Glass - Downers Grove

Likely to Recommend - 1.5/5.0

Repair Quality - 2.0/5.0 -

Repairs to a week longer than estimated with corresponding increased rental expense. Follow up in week three was difficult if not absent

Customer Service - 2.0/5.0 -

See previous.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent service and work from start to finish. Thank you.

My Experience - 5.0/5.0 -

Both Jacob and Mike were accurate on what was needed and the time table to complete the job. Very thorough and professional and easy to work with.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Mike and Jacob were very thorough and professional with their responses and recommendations. We were very happy with their response.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job and completed quickly

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

A comfortable feeling.

Repair Quality - 5.0/5.0 -

Once again, a greet experience.

Customer Service - 5.0/5.0 -

Everyone was very helpful.

Returned Clean

Likely to Recommend - 1.0/5.0 -

Currently I do not trust your repair services at all

Repair Quality - 1.0/5.0 -

Rear passenger door has molding issues and the door on the same side opens 25% of the way. I am disappointed in the service our vehicle received.

Customer Service - 1.0/5.0 -

Back passenger door problem as previously stated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The first contact was a little off with a 50 minute wait for a scheduled appointment. But, after that the car was repaired in a timely fashion, looks good, communication was good, any human interaction was great. The manager walked through the corrections with me, Hoping the rental car was returned promptly.

Likely to Recommend - 5.0/5.0 -

Great customer service and, fantastic repair job.

Repair Quality - 5.0/5.0 -

I am extremely pleased with the repair work on my car’s damaged bumper. The paint matched perfectly, and I appreciated the extra care in checking for additional damage once the bumper was removed. Thanks to Tom Martin for keeping me updated and sharing his expertise.

Customer Service - 5.0/5.0 -

The ladies who answer the phone and work at the front desk at the Downers Grove (Illinois) location were helpful, patient, and informative throughout my insurance claim repair process. The text updates made it easy to track progress, and Tom Martin was available to answer questions and provide updates.

Returned Clean

My Experience - 5.0/5.0 -

All good!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I all my life I have never ever been offered such a punctual caring service after the trauma of getting in a ditch. Thank you so much and God Bless You All.

Likely to Recommend - 5.0/5.0 -

I will gladly recommend you to all my friends and relatives.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

From start to finish I was very pleased with the service.

Returned Clean