Gerber Collision & Glass - Downers Grove
In operation 85 years, 14 years at this location.
Gerber Collision & Glass - Downers Grove offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Great communication and my Jeep looks amazing after repair!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Gerber did a great job. Promo service and repair looks great
Customer Service - 5.0/5.0 -
Courteous customer service
My Experience - 5.0/5.0 -
Once car was dropped off to repairs, updates were given daily & communication was clear and concise! No hassle and easy to work with!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
quality wise the repair was o good. Service wise not good.
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0 -
wrong key was given at check out. Spent some time to figure out why my car didn't turn on. the next day they called and asked if I paid the dedictible eventhought I paid it the day of checked out. Not friendly attitude.
Likely to Recommend - 5.0/5.0 -
For sure!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Your team was very courteous and professional
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
Satisfied with repairs but got my car back with the trunk not working missed out on hours having to come get it resolved should have been checked before returning to customer
Customer Service - 4.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I gave you 10 days to have the parts. It took you more than 2 weeks to have the car ready. I told your guy what stropped working after the crash, he said these are all connected. The car was ready and you let me know late. I took a 5 mins ride and the LTA malfunction came on. Your guy said we did not touch the LTA, you were hit at the bumper the LTA is in the windshield. (I knew that) Look… Yes. On a 2022 Toyota RAV4 Hybrid, the Lane Tracing Assist (LTA) system is connected to the vehicle’s driver-assistance sensors, especially: * The forward-facing camera mounted behind the windshield near the rearview mirror. * The millimeter-wave radar sensor located behind the front grille/emblem area. After a front-end collision, even if the damaged radar sensor is replaced, Toyota’s safety systems often require: 1. Radar calibration (sometimes called radar aiming). 2. Camera calibration if the impact affected vehicle alignment, windshield position, suspension geometry, or camera mounting. 3. Verification that the replacement sensor is the correct part number and is communicating properly with the vehicle. 4. A scan for stored diagnostic trouble codes (DTCs). If the shop simply replaced the sensor without performing the calibration procedure, LTA, Dynamic Radar Cruise Control, Pre-Collision System, and other Toyota Safety Sense features can continue to show malfunctions. You should have known that! And your guy connected the computer and deleted the error after I came back and told me that he would check with the insurance company to see if the cover that repair…..
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I had to wait 2 weeks to get my car back, even though you check my car 10 before the dropping off. Nevertheless you did not fix it properly. Next time I am going somewhere else
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Not thrilled by one of the front desk receptionists. I was VERY happy with my estimator Tom Martin. He made me feel well cared for and important to the company.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The estimate was well explained, and the cost was fair. The repair was well done in a short period of time.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Loved it was done in a timely manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Like it never happened
Customer Service - 5.0/5.0 -
Done in a timely manner
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Great place no problems
Repair Quality - 5.0/5.0 -
Good people lady's at the front desk were very nice they updated me several times and my car was done early thanks !
Customer Service - 5.0/5.0 -
Fast and easy