Gerber Collision & Glass - Duluth

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Jasmine has been absolutely wonderful.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Well done Matt!! He was very helpful and knowledgeable. Everything was straight forward and easy. Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Easy, fast, loved Matt. Thank you

Customer Service - 5.0/5.0 -

10/10 recommend Matt

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everyone does such an amazing job, keep up the good work!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The service exceeded my expectations and everyone there was very nice I am greatly appreciate.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Amazing everything done no flaws at all

Customer Service - 5.0/5.0 -

Completely satisfied everyone was great gave me overall 10/10 experience

Returned Clean

My Experience - 5.0/5.0 -

Good

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good

Customer Service - 5.0/5.0 -

Good

Returned Clean

My Experience - 5.0/5.0 -

Looks amazing. Quick

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Love this place, always does a great job!

Customer Service - 5.0/5.0 -

Everyone here is amazing!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Yes I would

Repair Quality - 5.0/5.0 -

The representative Matthew was excellent in accommodation and service. Went above and beyond. I would definitely recommend your place because of the good work but your representative Matthew. I would drive extra to have him be the person to help me

Customer Service - 5.0/5.0 -

Matthew is excellent in every way as well as your front desk. Both we accommodating and Matthew goes above and beyond

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Matt was great, I appreciate his customer service.

Returned Clean

My Experience - 5.0/5.0 -

They have communicated often and are very polite. It was a wonderful experience.

My Experience - 5.0/5.0 -

Great communication and fixed my car damage perfectly!

My Experience - 5.0/5.0 -

Great experience with the shop. Jasmine was amazing. I will definitely refer others who need car body work to this location.

Likely to Recommend - 5.0/5.0 -

Thank you.

Repair Quality - 5.0/5.0 -

Thank you.

Customer Service - 5.0/5.0 -

Thank you.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 1.0/5.0

Repair Quality - 1.5/5.0 -

I picked up my car on a Friday at 5:30. I had to wait a few minutes while they were finishing cleaning my car for me. Not a big deal. When I got home, my husband, I looked over my car and found a few concerns. There were gaps in places around my hood and door frame. One side was much tighter than the other. The replaced headlight has either scratches or something sticky from tape that was covering it. One fog light in the front was replaced and is now not matching to the other one. There was still some of the red marker on my car from where they circled things that were not to be fixed. I waited for my car to be cleaned that Friday, however, the top of my car is beyond filthy. My car is also infested with ants. I sprayed the inside through the weekend, but we are now six days from the day. I picked it up and I’m still finding ants inside and outside my car. One was actually crawling on my husband this morning. My insurance company is helping me navigate the next steps. When I called to make the appointment to bring my car back in, Matt was less than happy to help me. My experience prior to this with Matt was wonderful. Very helpful and excited to help me. But now that I have a problem, he seemed to put off by having me schedule an appointment. I called on a Wednesday to schedule it and he asked me what I wanted to bring it in. I said I was available today. He said they’re booked up for this week. He offered next Monday through Wednesday. He had me on speakerphone the whole time. It was very standoffish and not apologetic for the issues. I did not go over the issues with him because the insurance company had already done that. We will see how this ends next week when I take my car in for yet another few days where I need another rental car.

Customer Service - 1.5/5.0 -

I stated before, it started out wonderful and I appreciated every text. Let me know what’s going on my car. How Matt has handled the concerns I have, is yet to be seen.

My Experience - 5.0/5.0 -

Wonderful staff and quick service. Jasmine was very informative on the process and even helped move carseats back to my car and return my rental. Couldn't be happier to be back in my car!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Amazing customer service!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0