Gerber Collision & Glass - Edmond/Nw 166th St.

Likely to Recommend - 0.5/5.0 -

I would not recommend Gerber Collision & Glass based on my experience. While the communication and customer service were good, the quality of the repair did not meet my expectations. I chose a Mercedes-Benz certified repair facility expecting the vehicle to be repaired correctly the first time, and that did not happen.

Repair Quality - 0.5/5.0 -

I chose Gerber because they are Mercedes-Benz certified, and I expected the repairs to be completed to the manufacturer’s standards. Unfortunately, after my vehicle was in the shop for nearly a month, it was returned with repairs that were still incomplete. A damaged support component was not properly replaced, and a washer was used instead of replacing with the correct part. I specifically chose a certified repair facility because I expected quality workmanship and proper repairs. That expectation was not met, and now I’m left dealing with issues that should have been resolved before the vehicle was returned.

Customer Service - 2.5/5.0 -

The staff was courteous and communication was generally good. They made the process of getting my vehicle checked in and back to me fairly easy. However, the positive customer service was overshadowed by the quality of the repair. While everyone was friendly and professional, my vehicle was returned with repairs that were not completed correctly, which ultimately affected my overall satisfaction.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Tyler Williams was great to work with, keeping me up to date via text messages daily. Once the alignment is hopefully taken care of at Firestone tomorrow, I will be 100% satisfied. As of now the exterior looks as good as new. Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks great!

Customer Service - 5.0/5.0 -

Tyler Williams was great to work with, he kept me informed during the entire process.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repairs were done great, within time expected. Great communication along the process, great service!

Customer Service - 5.0/5.0 -

Excellent customer service!

Returned Clean

My Experience - 5.0/5.0 -

I don't know what I would've done without Jeff and Tim! Those two were amazing at letting me know what was happening through the whole process. When my rental insurance ran out, Tim made sure I still got the lowest rate when I paid out of pocket and helped with my deductible. I've never been treated as kindly before especially by a car body shop. Everyone from the girls who answered the phones(Kaylee,I think that was her name!) To the guy who tried to fish out my handicap card that escaped down into the dashboard of the rental car but unfortunately wasn't able to be retrieved but he tried so hard to get it and it's the little things like that I appreciate. If I could give you all raises I would in a heartbeat. Thanks for doing amazing work with my car! Thanks Gerber!!

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Manager and all representatives that I interacted with were amazing to deal with!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Destiny did a wonderful job of communicating with me about the status of my car throughout the process, and I am very pleased with the completed work on my vehicle. I can’t even tell there was any damage done to that area, which is exactly what I wanted.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Your customer service is excellent. The technicians did a great job and had it done on time. Would recommend your shop.

Likely to Recommend - 5.0/5.0 -

I will let State Farm know what a great job they did!

Repair Quality - 5.0/5.0 -

I was on a tight schedule, and I needed our vehicle repaired in a timely manner. They beat the scheduled delivery date. It repaired to better than original. Shout out to Destiny and the team!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Done in a timely manner, kept me informed through repair process

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

We had a great experience! The team was friendly, helpful, communicative, and they did a fantastic job with the repairs.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you! Repair work looks great. Appreciate the continued communication & assistance in getting car returned.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very adaptable to my schedule Kept me informed on the process with the insurance claim and the production of work

Customer Service - 5.0/5.0 -

Very professional

Returned Clean