Gerber Collision & Glass - Eldersburg
In operation 85 years.
Gerber Collision & Glass - Elderburg offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Bryan and the team were incredible throughout the whole process and the paint job on my Jaguar looks incredible! Could not be happier!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Treated me respectfully and explained exactly what needed to be done and approximate cost. Friendly staff
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
More communication regarding time of completion would be helpful.
Customer Service - 4.5/5.0 -
Same as first.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service Thank you for all of hard work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
A 10
Customer Service - 5.0/5.0 -
Great wprk
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Vehicle looks brand new
Customer Service - 4.0/5.0 -
Could’ve communicated throughout the process better felt in the dark somewhat
Kept me Informed?
Yes
Likely to Recommend - 5.0/5.0 -
I would completely feel confident recommending this particular Gerber location. The Eldersburg location is fantastic. Everyone appears to work like a solid team. There was a definite positive tone every time I went in or was on the phone. Not every Gerber location has the same level of efficiency, effectiveness, and politeness. I would highly recommend this particular location.
Repair Quality - 5.0/5.0 -
From first contact through delivery, everyone was professional, efficient and effective in their roles to help resolve the repair quickly and thoroughly.
Customer Service - 5.0/5.0 -
Brittany and Brian were the main folks that I communicated with at the Eldersburg location. They were amazing! The facility was amazing – especially the wait room so I could get online work done. Also, I witnessed them both handling a very difficult customer and they did a fantastic job redirecting the person's anxiety and moving forward to their task at hand. I was really impressed with their customer service. I was an easy customer. Not all customers are and it was wonderful to see how skilled they were in making sure anyone who walked through their door had a satisfying experience by the time they left.
Likely to Recommend - 5.0/5.0 -
This shop has done work for me several times now and I have been very satisfied with the work and service they have provided. I would highly recommend them and I will continue to use them if the need arises in the future.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was very efficient and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff at Gerber Collision were excellent and very knowledgeable.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We had a great experience here. The repair was perfect, and done when they said it would be done.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.0/5.0 -
I never received an estimate for repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0 -
Second time using this facility and would not recommend. Just no attention to details.
Repair Quality - 3.0/5.0 -
Body work and paint is outstanding but very poor job job with spacing of the fender flares on both sides.
Customer Service - 4.0/5.0 -
Wife took it in and everything went smooth. Assistant circled all the spots to be fixed.