Gerber Collision & Glass - Elk River

Likely to Recommend - 0.5/5.0 -

Read all the preceding notes. Even if, and this is a big if. If the front air deflector is removed and replaced with the style that was originally on the vehicle it was not worth all the headaches of multiple trips to and from the repair shop. This doesn't include the possible rental car time, money and effort if Gerber will replace the front air deflector. Of course if Gerber doesn't replace the part with the original one then there is no rental car issue. I just live with a different disappointing looking vehicle.

Repair Quality - 0.5/5.0 -

The car isn't finished yet. The first time I tried to pick up the car there was an error code that Gerber couldn't fix on the spot. I had to come back later and learned it was a broken sensor wire while the bumper was installed. Also they installed a different air deflector than factory.

Customer Service - 4.0/5.0 -

Hard to tell since there is still an issue unresolved. A different style part was installed than came with the vehicle. So far no resolution except excuses that the installed part is VIN correct. And we will look into it. So time will tell if Gerber actually fixes the issue or just says sorry live with it.

Returned Clean

My Experience - 5.0/5.0 -

I am very pleased with the services I received from all the staff at Gerber Collision. My vehicle was serviced in a very timely manner and the workmanship was good. I will definitely recommend Gerber collision, Elk River to anyone needing work on their vehicle!

Likely to Recommend - 5.0/5.0 -

Definitely I will recommend 😄

Repair Quality - 5.0/5.0 -

I am very pleased with the service I received!

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0 -

I really appreciated Jessie and Kaylie talking me through the whole process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0 -

They repaired my Traverse in two days! More importantly, they did a perfect job and handled the insurance claim professionally.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0 -

The fender to bumper gap is just a lil big than oem but fix was quick

Customer Service - 4.5/5.0

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My Experience - 5.0/5.0 -

Thank you. My car looks great!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks great, thank you!

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0 -

Already have

Repair Quality - 5.0/5.0 -

Explained things very well

Customer Service - 5.0/5.0 -

Worked with me and insurance company with ease

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My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

All of there employees were very friendly and helpful 👍.

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0 -

Joe and the rest of the team were extremely friendly and went above and beyond to work with us. Look forward to working with them in the future.

Likely to Recommend - 5.0/5.0 -

I cannot recommend Gerber enough! I will be bringing my vehicle there in the future.

Repair Quality - 5.0/5.0 -

Excellent!

Customer Service - 5.0/5.0 -

Very friendly! Went above and beyond to help!

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My Experience - 5.0/5.0 -

10/10 thank you so much for a speedy repair

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great customer service!!This place is a fine oiled machine!

Customer Service - 5.0/5.0 -

Great customer service!

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My Experience - 5.0/5.0 -

Joe was Awesome to work with, he informed me every step of way.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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