Gerber Collision & Glass - Ellicott City/Ellicott

4.8 (4,741reviews)
96%
3420 Ellicott Center Dr,  Ellicott City,  MD  21043

Gerber Collision & Glass - Ellicott City/Ellicott offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (4,741)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professional and courteous staff, and excellent repair workmanship, with many noting their vehicles looked brand new upon return. Communication was a standout strength, with frequent text and phone updates keeping customers well-informed throughout the repair process. Timeliness was widely appreciated, as many repairs were completed ahead of schedule. Customers also valued the seamless coordination with rental car services. A few customers noted areas for improvement, including inconsistent communication updates, unexpected repair delays, and occasional quality control issues at pickup, as mentioned directly in their feedback.
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"... the technician did an outstanding job fixing it. The repair quality exceeded my expectations — the car looks like new again! The team was professional, friendly, and kept me ..." Read more
"Service was professional, prompt, and excellent. I recommend Gerber Collision highly and without reservation. ..." Read more
"The car repair was perfectly completed. Unable to tell there was any damage. We were periodically notified with updates. Highly ..." Read more
"Whole process was very easy, explained well, performed correctly and efficiently"
"Prompt and courteous service was provided. Gerber Collision agent who worked with me made sure ..." Read more
"They were Excellent in every area keeping me informed with information about my car"
"... extremely friendly and very professional....I love how they kept me abreast of everything going on with text messages regarding car....the absolute best." Read more
"... Gerber could have done about part availability but updates were infrequent and promises when I would receive updates were usually not met." Read more
"I really appreciated the excellent communication throughout the process. Everyone was very knowledgeable and pleasant to deal ..." Read more

Likely to Recommend

Repair Quality

It's like the accident never happened!

Customer Service

My Experience

Gerber did a fantastic job on my truck. You can't tell it had been damaged.Ian was great keeping me updated on the progress. They even completed my repairs a day earlier than expected. I recommend Gerber Collision to all who want quality work knowing your vehicle is in good hands.

Likely to Recommend

100% They do exceptional work.

Repair Quality

I recommend Gerber collision. The woman at the desk is great. She is knowledgeable, patient and understanding with everyone. The Mgr was great. Explained everything as well as kept me up to date with my vehicle repairs. My truck looks great. You can't tell it was even damaged. I must also point out the guys in the shop do exceptional work.

Customer Service

Exceptional service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Everything was great. Ian was timely and responsive. I’m pleased with my service.

My Experience

My car looks brand new Thank you.

My Experience

My Experience

My Experience

Very helpful from the very beginning completely explained what had to be done to the vehicle done in a timely matter I always kept in touch with me. Looks great. I recommended to anyone who needs help. Thank you.!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Prompt and courteous service was provided. Gerber Collision agent who worked with me made sure of my satisfaction with the service they provided. All questions were answered.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Good quality, great communication. It just took a little long. As a policy I do not give 10/10

Customer Service

Great communication

My Experience

I had a great experience with Gerber Collision in Ellicott City! From start to finish, the staff was professional, friendly, and helpful. They kept me informed throughout the repair process and made sure I understood what was being done to my vehicle. My car was repaired beautifully and I really appreciated the attention to detail and quality of the work.

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Fixed my dent to look like new, and came in under estimated cost!

Customer Service

Friendly service and kept in touch.

Returned Clean

My Experience

They did a phenomenal job I really did appreciate them communicating with me very well about everything they were gonna do 10/10 really recommend it

Likely to Recommend

Repair Quality

They did a great job on repairs

Customer Service

They kept me informed

My Experience