Gerber Collision & Glass - Essex (Md)
In operation 85 years.
Gerber Collision & Glass - Essex offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Vehicle looks like it never was in an accident
Customer Service - 5.0/5.0 -
Great customer service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Efficient, polite
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Called for my rental. Car ready on time.
My Experience - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My car was completed ahead of schedule and I am very pleased!! Thanks!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very quick, very professional turn around time. From the arrival to departure. The experience was top notch, Seamless, to say the least. Thank you
Customer Service - 5.0/5.0 -
All members of the team were efficient and effective.
My Experience - 5.0/5.0 -
They kept me up to date every step of the way. They made life easy in a stressful time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Job well done. Gerber let you know everything about you vehicle. They were very informative on all steps of the vehicles progress thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
I am very happy with the work done to my car, however scheduling service was an issue because the there was unreliable office coverage. The phone rang and rang and I was not able to leave a message. Additionally, the front office was not knowledgeable and often kept me on extended holds to find out an answer to my question.
Customer Service - 3.0/5.0 -
See previous comment
Returned Clean
My Experience - 0.0/5.0 -
I just picked up my car today. A total disaster. I wish I can put some pictures here right now. I'd would have been better if you didn't send this Survey. I would love to talk to someone from the top. You would find out how terrible of a job was done to my fairly new 2024 Kia Carnival. Hope to talk to you. I believe the damage is irreparable. I hope I'm wrong.
Likely to Recommend - 0.5/5.0 -
No way I can't do that
Repair Quality - 0.5/5.0 -
A total damage to my car. Coming there today to take care of business and have my car done the way it was supposed to be and paid for. The slappiest job ever done to a new car. Very unhappy. But I'm sure it will be taken care or else I'll be knocking on my attorney 's door.
Customer Service - 2.5/5.0 -
I will give a 10 to Mckenzie the rest 5 or below.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick, easy, friendly.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication and customer service was top notch, the quality of work is excellent as well. Can’t even tell there was damage
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Gerber Collision was thorough with the exam of the damages from an accident where I was rear ended by an uninsured motorist. Being an Erie partner shop made the process so much more efficient and communicated everything I needed to know through both apps by text. They even got my car done quicker than the timeline expected. The team was wonderful to work with, will recommend them in the future.