Gerber Collision & Glass - Evans
In operation 85 years, 5 years at this location.
Gerber Collision & Glass - Evans offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great personnel at the front desk helpful and very nice!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Very good front desk: friendly and prepared! Great experience
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
My Experience - 5.0/5.0 -
The customer service was the BEST! Really LOVE all of the text messages and updates!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Lynette is the nicest most helpful go out of her way customer representative ever!! She took such good care of me I appreciate her so much!! And the team that did my car did an awesome job and they even got it ready for me a day early which meant so much!! Thank you!!!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The manager at the Evans location (Mike? Tom?) lacked basic courtesy and people skills. He was abrupt and condescending rather than professional and consultative. When I noted this in his approach and asked for more of an explanation of services, he simply walked away and handed off his appointment without a word to another Employee, Patrice. Now Patrice, who I believe is an estimator, was awesome. She was a clear communicator, respectful, explained everything and even made recommendations for service options. Retain and promote her for increased responsibility and opportunities within your organization! Now for the actual body work. The first car received a brand new hood, got it primed and painted. After pickup I noticed small imperfections under the paint (not sure what it was but it looked like small bugs or lint under the paint). Patrice mentioned I could bring it back in to have it looked at. No problem, I plan to do that. Second car the body work was fine. Windshield replacement: not so much. Upon receipt of the car I noticed brand new trim pieces (still in the OEM packaging) in the passenger seat. I thought it was strange that they were purchased but not installed with the new windshield; I assumed that they just popped the old trim pieces back on because they were still usable? Later that day however, as I was driving, one of the old trim pieces lifted off from the wind and started flapping and slapping the front passenger column ( I videoed it with my phone) so I stopped and retrieved it. There are many reviews and online forums that speak to this exact issue. The general consensus seems to be that these trim pieces don’t usually survive windshield replacement because they are such thin plastic. This seems like they possibly just made a shortcut rather than replacing the trim pieces (although for the life of me I can’t understand why because they literally left the new trim pieces sitting on the seat!!). Summary: it seems like a poorly managed shop with a few really great people that work there. The manager sets the tone for everything that happens or fails to happen: from customer engagement to quality control checks before delivery. I will ensure that these issues are resolved, but I don’t plan on using this shop again for future glass and body work needs based on my experience. Just to be clear, Patrice (estimator) and Lynette (front desk) we’re very communicative, consultative, and professional. My judgement was not based on interactions with them.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Lynette & Jessica were awesome. Both ladies walked me through everything throughout the process. Repairs were done ahead of the projected completion date as well.
My Experience - 5.0/5.0 -
Very helpful and polite staff :)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly staff! And extremely helpful
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Work was done faster than I was expecting. Front desk was very nice and personable. The work done looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
very satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent experience. Top notch staff!
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was always treated nicely and respectfully. They were versatile to meet my personal needs. I was updated on the process which helped me plan ahead.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff is very friendly and accommodating. They did a great job on my hail damage repair. Someone even vacuumed the inside of my car for me. That was a nice surprise.