Gerber Collision & Glass - Evans
In operation 85 years, 5 years at this location.
Gerber Collision & Glass - Evans offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Delivered as promised with quality work.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
No updates. If it wasn’t for my dad calling just about every other day I wouldn’t even know what was going on. The expected completed date was nov5 and I just got my car back nov 19. There’s also a light on my dash that wasn’t. And the car was supposed to be “detailed” most certainly wasn’t a detail. More like let me rinse this off and run a vacuum quickly and it left a weird automotive smell in my car. Doesn’t even smell new anymore.
Likely to Recommend - 0.5/5.0 -
The repair took about a month, the first time they took my car, no one cares enough to notify me that when I drop my car off on a Friday that it wouldn’t get looked at until Monday-Tuesday, which was not very courteous. Never called or texted to update me. If it wasn’t for my dad calling every other day we wouldn’t have received any updates on my car. I could never get anyone on the phone. Phone would go to voicemail every time I called. The repair itself was done correctly and so I have to send it back which cost me more money and time. I would not recommend you guys at all unfortunately
Repair Quality - 2.0/5.0 -
The repair took about a month, the first time they took my car, no one cares enough to notify me that when I drop my car off on a Friday that it wouldn’t get looked at until Monday-Tuesday, which was not very courteous. Never called or texted to update me. If it wasn’t for my dad calling every other day we wouldn’t have received any updates on my car. I could never get anyone on the phone. Phone would go to voicemail every time I called. The repair itself was done correctly and so I have to send it back which cost me more money and time. I would not recommend you guys at all unfortunately
Customer Service - 2.0/5.0 -
The repair took about a month, the first time they took my car, no one cares enough to notify me that when I drop my car off on a Friday that it wouldn’t get looked at until Monday-Tuesday, which was not very courteous. Never called or texted to update me. If it wasn’t for my dad calling every other day we wouldn’t have received any updates on my car. I could never get anyone on the phone. Phone would go to voicemail every time I called. The repair itself was done correctly and so I have to send it back which cost me more money and time. I would not recommend you guys at all unfortunately
Returned Clean
My Experience - 5.0/5.0 -
It was a satisfactory and professional service. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Body work was a 10 communication was a 1 so I would tell a friend if you want good work go to gerber collision but if you want to deal with bad customer (phone) (progress of car) service go to gerber collision
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
Told me my car would take a week, Took my car to the shop October 21, I got my car back November 10, 2021. Gerber could at least called me and told hey mr Simpson it’s going to take a bit longer for your repairs, we know you told you a week but it’s going to be a couple more weeks than expected, so that’s why the customer service score in rating is low but the body work was impressive They was quick to call me when the car was finished though…
My Experience - 5.0/5.0 -
My car looks great I missed my car Thank u very much on a good job
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
None
Customer Service - 4.5/5.0 -
All the work looks great
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 2.0/5.0 -
Color is slightly off and the first time I got the vehicle it wasn’t fully repaired. The vehicle was in the shower for over 2 weeks
Customer Service - 1.5/5.0 -
Would not order the part they forgot to replace until verification from insurance company even though I offered to pay for it if the company wouldn’t
My Experience - 5.0/5.0 -
I didn’t chose for you all to fix my car Progressive did next time I will take my car to Rick’s paint and body yall don’t call with updates about peoples cars I was always told to leave a message or someone would call me back no one would never return my calls so I had to always call y’all also y’all kept my car for an entire month just for a bumper and front seat person that worked 11/08 was very rude never again
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Veronica and Clay, the Manager, did everything they could to meet my expectations and timeline. I was frequently updated by phone and the body repair on my 1500 was completed in 3 days. Gerber demonstrates superior customer service during a time of supply chain delays and staff shortages. I couldn’t be more pleased.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
No one called to inform me that the parts didn’t come in for a week. I was told I would be updated on Tuesday and Thursday. Never happened. I was informed by the rental car company that my car would not be ready on the scheduled day
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was extremely satisfied with the repair work done on my car.