Gerber Collision & Glass - Fredericksburg/Perchwoo

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0 -

Car was not completely repaired. After picking up the car and doing a visually inspection I notice some cracks under the hood that hadn't been fixed so I had to return my vehicle just to get done. A good QC should have noticed that.

Customer Service - 3.5/5.0 -

Communication was good.

My Experience - 5.0/5.0 -

Great work and great job done

My Experience - 0.0/5.0 -

It took 2 and a half weeks more that the original time told and no one gave updates on as to why, I had to call them.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I had a great experience with Gerber. It was a very easy process getting my car fixed. Dealing with everyone there was amazing.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The car looks great. They even vacuumed the inside of the car which was greatly appreciated

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

The work itself was great my only issue was I kept getting messages that the job was on track to be completed on the date promised it kept getting pushed further into the week. It really jammed me up with a car I was borrowing. Had I known the schedule been was extended I would have made other plans. Please don’t assure your customers that a job is on track if it clearly is not.

My Experience - 5.0/5.0 -

Great service and I look Foreston use you again if I need to …

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Good jobs

Likely to Recommend - 5.0/5.0 -

Great jobs

Repair Quality - 5.0/5.0 -

Great job

Customer Service - 5.0/5.0 -

Great job

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Pleased with repair work and quality of painting.

Customer Service - 5.0/5.0 -

Customer service and personnel very attentive and respectful

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Repair of simple bumper damage took longer than expected to repair due to delays caused by Christmas & New Years Holidays. Damage was reported early-mid Dec 2025 and repairs were scheduled to be completed until 9 Jan 2026. Vehicle repairs were completed earlier than the reported date of9 Jan. Rental Vehicle & keys were left at Gerber Collision Center when vehicle was picked up on 2 Jan. The collision center failed to inform the rental company that vehicle had been returned & left at collision shop for pick-up. Insurance contacted us on Monday 5 Jan or Tuesday 6 Jan about needing to return the rental vehicle. Wife informed insurance adjustor that rental vehicle was left at Gerber Collision Center on Friday when our vehicle was picked up around 3 or 4pm.

Customer Service - 5.0/5.0 -

Great service & customer communication.

My Experience - 5.0/5.0 -

I appreciate how communicative the whole process was. Once I picked up my vehicle it looked brand new.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0 -

Very professional, reliable, friendly.

Repair Quality - 5.0/5.0 -

Looks great

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0