Gerber Collision & Glass - Ft. Myers/12791 Metro

4.9 (6,177reviews)
97%
12791 Metro Pkwy,  Fort Myers,  FL  33966

Gerber Collision & Glass - Fort Myers/12791 Metro offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Nissan
Ram

Reviews (6,177)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The team demonstrated outstanding professionalism and expertise throughout the repair process. Communication was highlighted as a key strength, with customers appreciating regular text and phone updates that kept them informed every step of the way. Timeliness was another standout, as numerous customers noted their vehicles were completed ahead of schedule. The cleanliness of returned vehicles also drew frequent compliments. A few customers noted areas for improvement directly from their experiences, including occasional paint imperfections requiring return visits, delays in automated text notifications, and isolated concerns about front desk interactions and repair detail quality.
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"I'm very please gerber collision.. did impeccable job i would definitely recommend Uber collision to anyone.That should ever need some ..." Read more
"Outstanding efficiency and craftsmanship. Excellent personnel. Highest rating."
"... vehicle repairs throughout the process. They also did a great job to ensure quality parts repairs and offer a lifetime guarantee on their work." Read more
"... everything and keeping me informed the entire process. The repairs were also done exceptionally. Great experience overall." Read more
"This was an extremely positive experience from start to finish."
"... happy with the work that Gerber Collision did for me. They even had my car back a week earlier than expected. Great company." Read more
"Repairs were completed before the estimated date and the communication throughout the process was ..." Read more
"Car ready earlier then expected"
"Great job, work is perfect., they do take a longer time. But worth it."
"I just think the repairs took longer than necessary. Overall, the repairs are pretty good."
"... Gerber that we interacted was highly professional. Daily communication was focused and avoided any surprises at the end. Workmanship was top notch." Read more
"100% I loved the updates. Good or bad I got a text message. Communication was fantastic."
"They don't have communication, they start calling in the last week , because I complained and told them about the my ..." Read more
"Excellent work. Excellent communication on status of repairs."

Likely to Recommend

Repair Quality

Customer Service

Wonderful personnel

My Experience

Nicole did a great job communicating with me about my vehicle and was very helpful taking care of me.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

Nicole was such a blessing when I was so stressed after my accident… Thank you for having such a compassionate associate on your team!!!

My Experience

The staff were friendly and professional. The work was completed before expected and was done flawlessly.

My Experience

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Lindsay was great!

Likely to Recommend

Without hesitation.

Repair Quality

This is second time where I have brought a vehicle in for repair. Everything was fine from staff to the repair work done. Job was completed ahead of schedule.

Customer Service

Staff were courteous and helpful.

Returned Clean

My Experience

Nicole Sprague is 100% the best there is! To say she goes above and beyond isn’t enough. She is the most professional but also caring and compassionate individual ever. I cannot put in words how grateful I am for the type of service and support she provides. Nicole is the main reason we have and will continue to use Gerber Collision & Glass - Fort Myers. Thank you, as well, to all the individuals that complete the bodywork. I do not know their names. However, would like to say, we have always been completely satisfied with their work and end result of the repairs to our vehicles.

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Repair Quality

Great service, very professional team.

Customer Service

My Experience

Working with Gerber was very seem less. Thank you.

Likely to Recommend

Don't need to waste another day on faulty parts

Repair Quality

Repair part broke taking extra time out of my busy week.

Customer Service

Service was good and professional not her fault corners were cut and a part failed. Maybe they tried to use the same bracket to reduce cost on there end

Returned Clean

My Experience

It's been another excellent experience with your company total satisfaction comes with knowledge and experience and doing things the right way the first time around and not cutting corners

Likely to Recommend

They always give you the opportunity for your input

Repair Quality

Always pay attention to detail

Customer Service

Lovely

Returned Clean

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Repair Quality

Recent repair on our Blazer looks great. Just waiting for an emblem for the grill that was on back order.

Customer Service

Returned Clean

My Experience

All of them, it was done in such a timely manner

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Repair Quality

Customer Service

My Experience

Staff was friendly, conscientious and thorough with explaining everything and keeping me informed the entire process. The repairs were also done exceptionally. Great experience overall.

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Customer Service

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Repair Quality

Lindsey was so wonderful got my truck in and out looking amazing

Customer Service

Lindsey deserves a raise

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Repair Quality

Customer Service