Gerber Collision & Glass - Ft. Wayne/Ave. of Autos

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Angel and Jalynne were a great team and they should be accordingly recognized. Jalynne in particular was dedicated to service and satisfaction. 10/10

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

There were some unanticipated delays but overall, the repair went as expected and was completed before the original completion date set by the insurance company.

Likely to Recommend - 5.0/5.0 -

Overall, the service was excellent.

Repair Quality - 5.0/5.0 -

It would have been even higher had the communication been more reliable as the process continued.

Customer Service - 5.0/5.0 -

The personnel in the office were pleasant and warm. They were why I chose to stay with Gerber at the outset.

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

I ultimately chose Gerber over the competitor because the receptionist was awesome and very helpful! I'm glad I did, because the work and communication from the entire staff was great. Thanks, Joey

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

A job very well done! All very pleasant and helpful, plus done a day early. Very pleased to have my own vehicle back! Will highly recommend.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

My son recommended this office to me

Repair Quality - 5.0/5.0 -

Car looks good

Customer Service - 5.0/5.0 -

No concerns

Returned Clean

My Experience - 5.0/5.0 -

Treated me with respect. Called me several times with updates on my vehicle. Very thorough in the walk throughs and explaining everything that was done to my vehicle. Left an opening for any questions or concerns I might have later. Overall, very professional.

Likely to Recommend - 5.0/5.0 -

Overall great experience!

Repair Quality - 5.0/5.0 -

The staff were amazing! Professional and customer focused! Regular updates were greatly appreciated! Took longer than I anticipated but the quality work is/was worth it. Definitely took care of my vehicle and made her like new again! Thank you Gerber! Thank you Kelly, Sean (?), Jalen, Angel, and anyone else I spoke with, keep up the amazing work!

Customer Service - 5.0/5.0 -

Definitely treated me like a person. Went through every detail so I would understand exactly what work was done. Never once treated me or made me feel like a nuisance. Always friendly in person and on the phone.

Likely to Recommend - 0.5/5.0 -

Never

Repair Quality - 0.5/5.0 -

Kelly lies and speaks with no knowledge of what techs are capable of. I told her I’d prefer not to have my car totaled out so I get that they were trying to keep cost down to avoid it but if they would have told me the truth of how incapable they were at making anything match I would have just said let it be totaled. I specifically told Kelly I didn’t want a multi-color car and she assured me oh they would blend it. They would have the best tech work on it. No one would even know. She claimed the bumper, grill and hood could be blended into the panel above the wheel well. They ended up painting that part because they couldn’t blend and now the front half of car is completely different color than the rest of the car. They can’t blend whatsoever. They used factory color paint on a 2011 and tried to not match at all or even adapt the paint at all. Overspray on a panel that wasn’t painted due to poor taping and negligence, hood now won’t stay up when it would when I took it in, headlights don’t match. The car looks pieced together. Oh and to top it off when I dropped off the vehicle Kelly referred to it as a beater car and commended me on teaching my kids that what you drive doesn’t matter. How socially unaware can one person be to say that out loud to a stranger?? I would never in a million years recommend her or gerber. Apparently everyone there had the same attitude and slapped together and did the sloppiest work they could to the car they deemed a “ beater car”.

Customer Service - 0.5/5.0

My Experience - 5.0/5.0 -

Very friendly and knowledgeable staff. It was a very pleasant experience

Likely to Recommend - 3.5/5.0 -

My vehicle was at the shop over 30 days. From the information gathered this was due to delays in the paint dept. These delays cost me extra time with my rental car that were not covered by insurance.

Repair Quality - 5.0/5.0 -

Body work and paint look great! Thanks

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I already have!

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I really appreciated the communication.

My Experience - 5.0/5.0 -

They were great. Kept me posted on the repairs, very friendly and let the rental car company know when to pick up the rental.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They were very friendly and kept me posted on the cars progress. They also communicated with the rental company, really appreciated that! One less thing to think about.

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Great job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a fantastic job fixing my truck after a deer ran into the side of it.

Customer Service - 5.0/5.0 -

they were friendly and gave me regular updates. very helpful

My Experience - 5.0/5.0 -

The repair made the vehicle look brand new. No problems.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0 -

Hello, we recently had our car repaired. The body work looks great! However, our car key no longer unlocks the driver side door. We can only use the button, which was kind of breaking on us before getting repaired. Is there a reason this may be happening? The work was done mainly on the driver side door.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

It was great quick service

My Experience - 5.0/5.0 -

Quality care and exceptional customer service!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Communication from Angel was excellent. Ran into some unexpected delays, but all handled very timely and professional.