Gerber Collision & Glass - Gary
In operation 85 years, 14 years at this location.
Gerber Collision & Glass - Gary offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The team is awesome. Speedy service knowledgeable team!
My Experience - 5.0/5.0 -
I want to say that the staff went way beyond what was expected on the repairs to my car. because of insurance trouble I chose to to have my bumper put back on and the did a fantastic job way beyond what I had expected. Thank you so much to your team and there kindness during a real stressful time for me.
My Experience - 5.0/5.0 -
What wonderful personnel! They kept me up to date on everything. I would recommend them to everyone!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Did a great job 👍
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The entire staff was very nice except enterprise they suck
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Gerber Collision always has done great work and I love the personnel.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were friendly and very detailed about the work done to my vehicle
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The car looks great! Subaru is on back order for parts, but the team found me a temporary headlight so that I could take my car home while they waited to get the correct one in. They were all very nice, and kept me well informed throughout the whole process. Fantastic job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were great, and explained everything!
My Experience - 5.0/5.0 -
I was highly satisfied with my experience. Everything was done in a funky manner considering the storm we experienced so overall 10/10
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0 -
Great service ! Thank you !
My Experience - 5.0/5.0 -
I was very satisfied for the job they had done, but they have left one thing undone, which I sent the picture to you when it happened. I appreciate it fix that little minor thing in front of my car. You know what it is when I sent you the picture overall everything is OK. thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
The people were great but it took longer than expected due to no fault of theirs as there was storm. Also need to return to have a back-ordered piece installed.
My Experience - 5.0/5.0 -
Everything went well. My car looks brand new again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Were professional at all aspects.
Customer Service - 5.0/5.0 -
Well explained what was going to happen
Returned Clean
Likely to Recommend - 0.5/5.0 -
Again, earlier comments
Repair Quality - 0.5/5.0 -
The communications from the staff were too little too late. I was not notified about several items that would not be completed/repaired that I fully expected to be completed/repaired. Had some small modicum of communication been attempted prior to the work being done perhaps this could have ended in a much better way. Instead, you now have a VERY unhappy customer who will make sure that they communicate their unhappiness to as many people as possible. My family has had work completed at the Merrillville location in the past and did not have any of these issues. If the customer service and final results vary so much from location to location it is my opinion that there is an extreme lack of Sr Leadership oversight in this company. I work for the largest private employer in the world by revenue, this is NOT how we would handle communications.
Customer Service - 0.5/5.0 -
Refer to prior comment
Returned Clean
Likely to Recommend - 3.5/5.0 -
Tampering of vehicle contents
Repair Quality - 4.5/5.0 -
Besides the missing yellow cloth, I used to wipe my interior down, radio station changed in rosary beads around my rearview mirror was messed with. Bodywork was satisfactory.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
Worked with them before.
Repair Quality - 3.5/5.0 -
7 is stretching; keep car to long to have missing parts and new problems.
Customer Service - 4.0/5.0 -
Some what responsive and understanding.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The techs did an amazing repair on my 2015 Acadia