Gerber Collision & Glass - Hammond (In)

4.8 (3,362reviews)
95%
2010 167th St,  Hammond,  IN  46323
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Gerber Collision & Glass - Hammond (IN) offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (3,362)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that repairs were completed to a high standard, often leaving vehicles looking brand new. Communication was a standout highlight, with customers appreciating regular text and phone updates throughout the repair process, making them feel informed and at ease. Timeliness was another strong point, as numerous customers noted their vehicles were completed ahead of schedule. A few customers mentioned areas for improvement, including instances where not all damage was repaired on the first visit, minor issues discovered after pickup such as uncalibrated sensors or unaddressed fog lights, and occasional cleanliness concerns. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... father's car to Gerber Collision after an accident, and the experience was seamless. The repair work was excellent—they did a fantastic job replacing the damaged parts ..." Read more
"... with explaining everything. They were timely and the job done was top quality. Very happy with the results." Read more
"Excellent service prompt repair finish the head of schedule. Thank you."
"... professional, updated me throughout the process, the repair work was amazing looks like a brand new car and even completed my repairs in advance of the estimated ..." Read more
"This was a great experience all around. They took care of my vehicle as well as made it look like nothing ever happened. They communicated fully the entire time. I was always ..." Read more
"The intent was for the repairs to be done in seven days and they were done in two! I was shocked! And the work is grade A."
"They promised me that the car would be ready August 13th and the car was ready August 6th so I'm very happy with that."
"I'm very satisfied that you guys did my car n it was very fast. It came out beautiful. Thank you guys again for fixing my car."
"Yes Gerber was ready with my vehicle before I was"
"Excellent service prompt repair finish the head of schedule. Thank you."
"The communication from the staff was great & impressing which allowed me to feel comfortable and I knew my ..." Read more
"Excellent customer service, updated me each day of the status of my car."
"On top of automated text messages, I also received phone calls, informing me with all relevant information."
"... welcoming & friendly. The communication amazing. They kept in touch with me to let me know the progress of my repair. AMAZING all the way around." Read more
"If I could score a 20 for customer service I would. Outstanding service and communication."

Likely to Recommend

Repair Quality

They did an excellent job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job as advertised

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very fast service.

Customer Service

Very professional

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was shocked how well the repairs turned out. Amazing job to all those involved.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Not all damage was fixed. The person who did the check out of the truck took pictures of the damage that was not fixed that happened due to the storm. I was told I would get contacted to make a follow up appointment so that the damage that remained could be repaired. Its been 2 weeks and nobody has gotten in touch with me yet. This is unacceptable, the damage was clearly from the storm and should've been fixed from the get go. I'm expecting a follow up call this week or I'm going to have to put in a complaint with my insurance.

Customer Service

Not all damage was fixed. Was told I'd get contacted for a follow up appointment and that still hasn't happened

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

car looks amazing !! thank u guys so much!! and was finished very fast! thank u and i love the little dog that was there

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They do a wonderful job, and I will recommend them to everybody

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thru did s excellent job on my car.

Likely to Recommend

Repair Quality

There excellent

Customer Service

Happy with my car

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

This place is the best, they fixed my car in record time. The last time my car looked this good was when I bought it. Great job 👍🏽

Customer Service

Very polite and knowledgeable. Super nice!!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was great! Especially the two young ladies at the front desk!

Likely to Recommend

Repair Quality

It’s was a great and easy experience!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was so accommodating and extremely professional from the very first call and to the end of my car being completely done.

Likely to Recommend

Definitely

Repair Quality

The customer service and the entire experience was AWESOME. It was so nice communicating with everyone throughout the entire process from the beginning to the end.

Customer Service

Everyone was AMAZING!! The experience was GREAT!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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