Gerber Collision & Glass - Glendale Heights

My Experience - 5.0/5.0

Likely to Recommend - 1.5/5.0

Repair Quality - 2.5/5.0 -

Brake light was unplugged when I got car back

Customer Service - 2.5/5.0 -

When I got my car back I noticed a message on my dash that said my rear turn signal was not working. The next day I went to auto part store and bought a new bulb to replace it. When I got to the rear tail light assembly to remove the bulb I noticed the wiring harness for this bulb was unplugged. More than likely when the door was replaced the technician pulled to hard on the wiring harness causing the bulb to be unplugged. Not a big deal but there should be some sort of procedure for checking all lights in car before and after any work is done that may affect anything plugged into a wire harness

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thanks for the good job on my chevy trax 🤗

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0 -

When I got home after picking up my car found the contents of the trunk were all in disarray. Looking closer i realized the whole trunk was very wet. Even underneath the mat that covers the covers the bottom. when I called Gerber for an explanation all I got was an apology and an offer for a free car wash. I talked to 2 different people and no one would explain how everything got wet or when it occurred. I am very unhappy and it makes me wonder what else they be covering up.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Items were stolen from car…very disappointing.

Customer Service - 0.5/5.0

My Experience - 5.0/5.0 -

Good job perfect

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Rocky communicated progress regularly & had car ready when promised - very satisfied

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was very pleased with your service -

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Very unhappy with the communication with the Gerber agent. My window tint had to be done three times and still was not correct. The agent told me that she was not going to do anything else to fix it and I was to come to pick up the car. I had to get Farmers involved. My Farmer's agent got in contact with Jonathan the general manager at Gerber to finally get things done correct. Overall I was very happy with the results with a dent removal. Customers should not have to come back three times to be happy with the job.

My Experience - 5.0/5.0 -

Good service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent

Customer Service - 5.0/5.0 -

Good work

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Roque was great to work with very helpful and responsive.

Customer Service - 5.0/5.0 -

Roque was great to work with very helpful and responsive.

Returned Clean

My Experience - 5.0/5.0 -

My friend, Robert Ho, recommended it. I am satisfied with the work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thanks for fixing it. It looks better than before.

Customer Service - 5.0/5.0 -

Thanks for fixing it. It looks better than before.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Nice job on paint matching and timely done for the amount work.

Customer Service - 4.5/5.0 -

Missed complete repair of front left fender.

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 3.5/5.0

My Experience - 5.0/5.0 -

Lupe and Deja in the office did an exceptional job communicating with me about my car repairs. They were kind, thorough, and a delight to work with. I was so impressed with the quality of work and the time that I received my vehicle. They made a situation that could be bad into a manageable, timely experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Car looks great. Sandra Mroczek(owner).very pleased with the service. Would definitely recommend others.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0