Gerber Collision & Glass - Golden Valley

Likely to Recommend - 4.5/5.0 -

I had to use Gerber because it is in network for Travelers, but the quality of repair and service were great. It just took a long time.

Repair Quality - 4.5/5.0 -

The quality of the repair and service from Gerber was great. I just wish auto repairs on general didn't take so long.

Customer Service - 4.5/5.0 -

Gerber provided hear service whenever I called for status. They have a helpful online status as well, which is really accessible via text. However the online status isn't very detailed.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very satisfied with the overall service/repair of my vehicle.

Customer Service - 5.0/5.0 -

Very satisfied, they answer the phone promptly and answer all my questions and gave reassurances.

Likely to Recommend - 3.5/5.0 -

I think I’ve said enough you should get the idea by now

Repair Quality - 4.5/5.0 -

The people who served me are all excellent. The car is great and I’m thankful it’s back in shape. My major sorrow was the week to ten days turned into 4 weeks and I had a rental car. Major cost for me. And I was the one until the last 5 days who called to find out how much longer. Not the best communication about why the time was extended so much. Even then I had to call repeatedly for an up date. Not angry. I would come to you again. BUT…I would be insistent that I get update when timelines need to change. I’d like to receive the update from your side 1st as soon as it happens and then details as the issue goes forward. Hope this makes sense. Some people are not taught how to do good communication as standard practice in business. Lots of sales, and money counters but poor on communication until it is demanded. I did my best to be a polite and gracious customer. Only speaking straight to help you as you requested feedback.

Customer Service - 3.5/5.0 -

Jennifer your receptionist and Quia were very pleasant as was Patrick. But still the heads up sooner about the extended time issues would have been much appreciated as it occurred.

Returned Clean

Likely to Recommend - 5.0/5.0 -

My father recommended Gerber to me, and I will definitely recommend in the future.

Repair Quality - 5.0/5.0 -

Wonderful and attentive service! Vehicle came out looking better than it did before the accident!

Customer Service - 5.0/5.0 -

Wonderful and attentive service

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You guys did a great job. I appreciate that you squeezed me in, even though the job was small, and it looks great.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great individualized attention and explanation. Super efficient and impeccable work.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

The work looks good but the process was very frustrating. The repair took weeks to schedule and then the repairs were way over the schedule.

Customer Service - 2.0/5.0 -

Poor communication throughout. I had to constantly call for updates. The auto updates were worthless because those dates were not met.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You did a great job in making my car look like new again. Very high quality workmanship and great customer service.

Customer Service - 5.0/5.0 -

Great customer service.

My Experience - 5.0/5.0 -

Thanks for the additional touch ups on the other battle scars my car had, that was unexpected but greatly appreciated.

Likely to Recommend - 0.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 2.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

You have always done a great job on my car. I like the way you are sp thorough. I also like Jennifer at the front office. She is very good at what she does.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Everything was taking care that needed to be fixed on my car. They even took care of my return on my loaner.

Customer Service - 4.5/5.0 -

I had to call once for an update as far as where they were in the process. I was given an update then the car was ready the next week. Jennifer was good as to keep me in touch with where they were with the process and completing the repair.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0