Gerber Collision & Glass - Grandview

My Experience - 5.0/5.0 -

The customer service was amazing from the Grandview team from start to finish. My car looks brand new and they even detailed the inside and outside. The service was finished quickly and they even accommodated me while on vacation.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone very helpful and processional. The icing on the cake wants to have the vehicle returned all washed and vacuumed out. This was my second occasion to need service and I will highly recommend it to anyone else.

My Experience - 5.0/5.0 -

Your crew made the entire experience, from drop off to pick up, very easy and even pleasant. I would highly recommend Gerber to anyone who needs to be connected to a great body shop.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The staff and craftsmanship at Gerber on Blue Ridge are both exceptional. I will not hesitate to recommend them to anyone.

Customer Service - 5.0/5.0 -

Gerber’s customer service was great.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Friendly and professional staff. Nice to do business with. Really appreciated updates on status of work!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Nice work and very good communication.

Customer Service - 5.0/5.0 -

Very friendly and responsive.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Fixed faster than expected, looks better than expected.

Customer Service - 5.0/5.0 -

Very friendly, would use again

My Experience - 5.0/5.0 -

Thanks again for your service I was satisfied job well done

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

All personnel -especially Mickey and Melody, were completely courteous, friendly and attentive to our needs-keeping us posted along the way-excellent work done/will definitely recommend them to friends and family

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

All staff have been very courteous and have clearly communicated to me throughout the repair process giving me updates and explanations for some delays (insurance company slow approval) then delivering of parts

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The work was good and there was amazing customer service. I appreciated being updated on the progress of the repairs. Also, my car was detailed when I picked it up! I planned on doing it when I got the car but that was already handled.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service! Friendly staff. Car completed ahead of time, very pleased with the outcome.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good

Customer Service - 4.5/5.0 -

Gerber went above and beyond in several ways—friendly, kind, etc. The only reason I’m not giving it 1 is because the car rental place they sent me to was terrible.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.0/5.0 -

They fixed my bumper and tire, the customer service and the amount of time spent on my car was not worth it, plus they messed with the horn and was an issue that inconvenienced me greatly and didn’t want to hear me out about the issue

Repair Quality - 3.5/5.0

Customer Service - 2.5/5.0 -

I was given vague details on what was happening with my car. I had to call to get updates.

My Experience - 5.0/5.0 -

Not my first time...Excellent work and customer service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0