Gerber Collision & Glass - Grandview

My Experience - 5.0/5.0 -

I LOVED the communication giving us the status of our vehicle. It looks beautiful when we got it back!!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0 -

There four lights on the steering wheel that's out that should be lit

Customer Service - 5.0/5.0 -

So far outstanding with the new staff

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very happy with paint match

Customer Service - 5.0/5.0 -

Had fender flare painted. Drop off in the after done the next day. Paint match perfectly. Very happy.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Only a 9 due to the length of time to get it completed. Not actually their fault just a busy season for collision works. Great people. Great job with my car. Would recommend them if you've been in an accident.

Customer Service - 5.0/5.0 -

Don't let Karla go. She's amazing

Returned Clean

My Experience - 5.0/5.0 -

Corey was very helpful and knowledgeable.. kept me informed all the way.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Corey was very helpful and kept mer updated along the way.

Customer Service - 5.0/5.0 -

Same as last

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My Experience - 5.0/5.0 -

Looks great - thanks!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

Between lack of communication, and time it took to fix, I'm personally done going there. They also somehow lost the appointment that I set up with them 2 weeks prior, so when I showed on that day, they had no record.

Repair Quality - 4.0/5.0 -

There are a couple spots where the paint has chipped already. Structurally everything was put back together fine.

Customer Service - 1.5/5.0 -

I was told 4 different times that "the car will be ready next week". Keeping me updated on progress was a struggle.

Returned Clean

Likely to Recommend - 5.0/5.0 -

From here on out if I know of any one in a car accident I will referr them to Gerber.

Repair Quality - 5.0/5.0 -

I received great customer service throughout my entire completion of my car being serviced at Gerber. And on my pickup a gentlemen walked me around my car explained what was repaired. And ask me if I had any questions. I was very happy with my car repair. Thank you'll again.

Customer Service - 5.0/5.0 -

I received great customer service throughout my entire completion of my car being serviced at Gerber. And on my pickup a gentlemen walked me around my car explained what was repaired. And ask me if I had any questions. I was very happy with my car repair. Thank you'll again.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Unfortunately this was one of the worst car repair experiences I have ever had. I took my car here to have the front wheel fixed, due to hitting an icy curb (keep in mind, nothing else was wrong with my vehicle). When I went to pick up my car, the catalytic converter had somehow been stolen. The manager, Cory, proceeded to question me if it came in that way (obviously not), and told me he was not liable, as I had signed a paper stating they weren’t. Minutes later, he proceeded to inform my mother, over the phone, that two others CCs had been stolen on his property recently. (I was not informed when it had happened, I did not find out until I went to leave with my car). I filed a police & my insurance did an investigation. Cory proceeded to give my insurance a different story, and then later called me, to tell me, he had “pulled some strings” to get me a new CC for free, which come to find out from my insurance, was a lie as well. I was able to get a catalytic converter installed free of charge, due to my insurance, but the over all experience left me quite angry & honestly should have never happened in the first place.

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0

Customer Service - 0.5/5.0 -

The manager Cory is a liar.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

very nice . and well informed great customer service

Likely to Recommend - 3.5/5.0 -

kind of expensive. but great quality

Repair Quality - 5.0/5.0 -

done in a timely matter and communication was great

Customer Service - 5.0/5.0 -

wonderful communication excellent work

Likely to Recommend - 4.5/5.0 -

They do good work

Repair Quality - 4.0/5.0 -

Everything so far looks good. They are still waiting on parts

Customer Service - 4.0/5.0 -

They are still waiting on parts to finish, but so far it has been good

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work. I'm a repeat customer.

Customer Service - 5.0/5.0 -

Liked the text updates

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean