Gerber Collision & Glass - Harvey

My Experience - 5.0/5.0 -

You'll did a fine job on my daddy car ???? thank youllvery much for that job is raining ? over there

Likely to Recommend - 5.0/5.0 -

your are good what your are doing

Repair Quality - 5.0/5.0 -

your the best 😊 collision center on the westbank

Customer Service - 5.0/5.0 -

your best people we get good service from

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank you! I am really satisfied wih how fast the repairs were done.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I've already done so!

Repair Quality - 5.0/5.0 -

Perfection

Customer Service - 5.0/5.0 -

Excellent

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

The service was pricy, but they did a great job on my car and customer service was excellent!

Customer Service - 5.0/5.0 -

Excellent staff

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0 -

I would be completely satisfied except for one particular issue. As soon as I picked up my car, I noticed that a few lights in my car were on which were not on before I got into my wreck. I called Kenny, the man who worked on my car, and notified him the next day. He advised me to bring my car into the BMW dealership and get them to check it out and see if there was anything wrong or if the lights were on for no particular reason. I was expecting Gerber to take care of all issues relating to my car after the wreck. I do not think it is the responsibility of BMW to fix the work that was supposed to be fixed by Gerber.

Customer Service - 2.5/5.0 -

I do not feel that I was adequately informed of the updates on my repair process. The date I was supposed to pick up my car was July 6. This date was pushed back twice. If I would not have called Gerber each time and ask them whether my car was ready or not I would've had no idea that longer time was needed to repair my car.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

i hate surveys that do not allow me to skip a question

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Extremely informative, helpful, and kind! We will definitely recommend them to family and friends in the future.

My Experience - 5.0/5.0 -

Great job repairing my Nissan Altima, looks like a new car! Besides the computer sending out texts that gave completion dates that were a week off, everything was great. Any questions that I had were answered in detail when I called and I always felt like my car was the only one being worked on... Thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The service was good but I am aware that you agency is not responsible for items left in vehicle but one of my favorite cd's was missing when I picked up my vehicle therefore I am not sure if I would use your agency again or recommend your agency to

Customer Service - 5.0/5.0 -

However no coffee was made the coffee pots were empty at 0815

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean