Gerber Collision & Glass - Harvey

My Experience - 5.0/5.0 -

All was great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

All was great

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The team really helped me out from start to finish and communicated with me throughout the whole process.I will definitely recommend everyone in need of repairs or if there is anything I'll need in the future you all will be first on my list.

Likely to Recommend - 5.0/5.0 -

I've been telling everyone i know, if they need anything done to their car go to Gerber.

Repair Quality - 5.0/5.0 -

Very satisfied!

Customer Service - 5.0/5.0 -

They have great customer service...

Returned Clean

My Experience - 5.0/5.0 -

Just thank you for a job. Well done. I’m very happy.

Likely to Recommend - 5.0/5.0 -

Everything was great. The only thing is they disconnected my car seat, which was really hard for me to get connected and I wish they had put it back, but otherwise everything was perfect.

Repair Quality - 5.0/5.0 -

Very happy

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The team could be a tiny bit quicker when contacting customers as to when parts arrive. The service technicians and office staff were extremely helpful and friendly.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Chad was excellent to work with! I was updated in a timely fashion throughout the entire process!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Chad was very professional handling my claim.My car was returned in a timely manner.The Gerber team was pleasant to work with I definently will use them in the future. THANKS GERBER

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a great job

Customer Service - 5.0/5.0 -

Very satisfied

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The vehicle runs great, and the people their treat you like family. This is so beautiful. I thank them for the love as a friendship they've shown me. This is so beautiful. 😗

My Experience - 5.0/5.0 -

Gerber Collision & Glass of Harvey is one place that I experience beyond expectations. From the time I brought my Toyota 4 Runner per my USAA adjuster recommendation nothing but great experience. Customer Service Rep is very knowledgeable and helpful. Gerber Adjuster ( Ms Shelly) is very professional in handling every details of my initial estimated cost of parts and labor along with hours and minutes breakdown. During the time my vehicle is in the shop adjuster updated USAA in myself estimate completion dates in additional parts needed to finish the job. In addition Gerber Customer Rep coordinate the Enterprise Rental Car delivery and pickup once the vehicle repairs. Overall Gerber Collision and Glass in. Harvey done great job on my Toyota 4Runner, original parts replacement installed in a manner that you can’t even know it was repaired. It looks lot better the driver side door mirror replaced in working properly. Honestly I was surprised that after it’s done the total cost was significantly lower than what I expected. It is my honor to say Gerber Collision and Glass in Harvey is the place to brings your damage vehicle. Try it and you will be surprised when said and done. I highly recommend them to entire Westbank vehicle owners who experiencing unexpected collision. Thanks for all Gerber Harvey employees for working on my vehicle.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

See 1st comment

Repair Quality - 5.0/5.0 -

The Management & Repair Team at Gerber far exceeded my expectations! The Mgr, Chad Billiot was consistently updating me on my repairs and the job was completed in a timely manner. I plan on recommending Gerber Collision to anyone & everone I run in to!

Customer Service - 5.0/5.0 -

See 1st comment

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

My car is not driving properly at all. My car is wobbling once I hit a certain speed on the side it was wrecked. Also, my check engine light is on. I had no issues with my engine or front end prior to the collision. I attempted to call and leave a message for someone to call me back regarding the vehicle, but Gerber’s voicemail is full. I will be bringing the vehicle back to you all the next business day you all are open to fix the problems listed.

Customer Service - 2.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

great job well please

Customer Service - 5.0/5.0 -

very friendly

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

The explanation on the release of my vehicle from Gerber due to insurance price amount increasing could have been explained better. My car was ready but not released until monies or agreement from insurance was cleared. I understand the reasoning but the explanation was not explained properly. I encourage whoever to be straight forward and not beat around the bush.

Returned Clean

My Experience - 5.0/5.0 -

Easy process from drop.off to pickup. Like the text message updates. Costumer services was great.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great from check in to pickup. Text message on status was great as well.

Customer Service - 5.0/5.0 -

She was GREAT! Walked me through the process and setup text message updates on progress.