Gerber Collision & Glass - Harvey

My Experience - 5.0/5.0 -

Honestly the best service and communication that I've gotten from an automotive shop EVER!!!! KIERRA called and explained everything step for step. The paint match was perfect and everything came out nice. Thanks to you guys

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I’m so grateful you guys made my car look how I first got it !!

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Service and the work very professional

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great customer service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Very disappointed

Repair Quality - 0.5/5.0 -

I was told verbally told that the door connected to damage part would be painted to match the damage part and it would take 2 1/2 weeks I received a text msg to days later confirming that my car would not be ready until 3/2/26. That was sent to me by text on Thursday 2/12/26. But the day after receiving msg (2/13/26)I was told car was ready. I asked how was that possible. When I was told it takes days to allow the painting and glazing to cure. He told me business was slow so they were able to work and complete the work sooner. I had not yet received check from insurance company that day. He was trying to contact insurance company to cancel the check they sent me and to electronically send it to them but after emailing and leaving voice messages the insurance company had not responded by close of business. I did received the check by mail 2/14/26 but Gerber was closed. So Monday morning (2/16/26) I went with check to pick up my car. I noticed right away the car was not painted only glazed because of a tiny rust spot on the door that I was told would be painted over. I spoke with manager and he said he will find out and the adjuster who wrote everything up was not there and that he will have him contact me. Well that took another week. I’m thinking maybe they are painting it. I called for adjuster he didn’t return my call. Finally heard from him 2/24/26. He told me a total different explanation that was initially explained. I just told him I was not pleased but I wanted to get my car and drop off rental car. Now I’m being told by rental car that I’m only being reimbursed for only 4 days because they were told that the car was ready 2/13/26, that I am responsible for not returning car when Gerber could not get in touch with insurance company about the check, no response from adjuster for a week. It’s not fair that after paying $600 for rental car I’m only being reimbursed $261 dollars because the insurance was told on 2/13/26 the car was ready when I couldn’t pick it up with no check. And not hearing from adjuster for another week.

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I'll take all of my car's there

Repair Quality - 5.0/5.0 -

No complaints 👌🏾

Customer Service - 5.0/5.0 -

They went above and beyond

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0 -

The reason why I went with them Gerber I thought they were a very professional collision center. Not saying they’re not maybe it’s just my car. It’s OK, but not back to where it was before the wreck if that means anything.

Repair Quality - 3.5/5.0 -

It’s OK. Definitely not professionally done. Everything is not lined up perfectly. There is pitting and deviations in the paint. Definitely shocked I thought it would be completely like original.

Customer Service - 5.0/5.0 -

Customer Service was wonderful. Everyone I spoke to was very friendly and helpful.

Returned Clean

My Experience - 5.0/5.0 -

My car has been restored to its original beauty. Thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I appreciated the constant updates

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank you for a fine job repairing my infinity. It was repaired before the due date and under the estimate. Eneryond was very helpful and professional.

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

I’ve never had a more terrible experience. The manager refused and responsibility for damages still not repaired. And screamed at me for questioning the results. After paying 10000 for repairs.

Customer Service - 2.5/5.0 -

I’ve never had a worst result at Gerber. My car was half fixed and the manager screamed and yelled at me when questioning the repair. Refused to take tesponobjlity after I paid $1000” in repairs

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Was satisfied with Gerber but not happy the insurance took longer to complete the payment

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0 -

Everything was done right

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Gerber did a great job on my vehicle

Customer Service - 5.0/5.0 -

Great customer service

Returned Clean

My Experience - 5.0/5.0 -

Brittany, Kenneth and Chad were excellent and great customer service. Explained everything to me. My car has been there twice to get fixed. I would recommend Gerber Collision to anyone

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Shelly was a first class representative of your company from our first meeting through the repair period and to our meeting for me to pick up my vehicle!!! She is a real two thumps up employee and I was certainly happy to have her as my repair rep for my repairs👍👍 I think she deserves a small 🫶 raise just for how she handled this Marine! I give her a big “SEMPER FI! Carry on!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0