Gerber Collision & Glass - Highland Park

Likely to Recommend - 4.0/5.0 -

Ladies at front desk were very polite and helpful as was everyone who I spoke with

Repair Quality - 3.5/5.0 -

Denise and Natalie at front desk were very helpful. Problem was every 2 days the update on when car was ready changed.

Customer Service - 5.0/5.0 -

Denise and Natalie did a great job

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 1.0/5.0

My Experience - 5.0/5.0 -

The process was easy and the service was great! This is my second time using Gerber for a major repair and both experiences were very positive! I submitted the claim through insurance and Gerber took care of all of the paperwork which was much appreciated. They were very communicative throughout the process and everyone was was very friendly! More importantly my car looks great, thank you!

My Experience - 0.0/5.0 -

Scheduled 3 1/2 weeks ahead of time. Supposed to be 4 days of time to complete. Ended up taking 9 days forcing me to pay extra $150 car rental even though nothing extra was required to complete car

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

see previous comments

Repair Quality - 5.0/5.0 -

So far, excellent. I just got my car back 2 days ago.

Customer Service - 5.0/5.0 -

Between Natalie and Denise and the shop men, I was kept informed on all stages of my cars repair. The loaner car was handled directly through Gerber and Enterprise seamlessly. I would recommend Gerber for anyone. thank you, Jeff Bennett

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0 -

My first—and last—experience with Gerber Collision & Glass in Highland Park, IL was deeply frustrating and extremely disappointing. The customer service, communication, and lack of accountability throughout the process were unacceptable. I dropped off my Subaru Crosstrek on 7/24/26. Over the following weeks, I received many incorrect completion updates because information was repeatedly provided for another Subaru Crosstrek at the shop. This happened multiple times over the course of my repair, despite the fact that the shop was well aware there were two similar vehicles on-site. There was an additional delay because an order for a specific car part (rubber bumper cover) was not placed along with other parts in the initial order. I was promised several callback updates that never occurred. The receptionist, at one point, put me on hold without asking, and then sent the call go to voicemail right before the facilities closed. During the third week of the car repair, I received a voicemail referring to me as “Mr”. I am not a man. I was contacted several times about a clarification regarding the old car parts that was already communicated to the receptionist on the day of the car pick up (8/14/26). When I got the car back, I noticed that a customization on my dashboard was broken, the steering column fabric that covers the wires under the hand wheel dashboard is now loose, and my rear view mirror was replaced incorrectly upside down (where the manual dimming feature is now placed above the mirror, not below). What is particularly concerning is the apparent lack of basic quality control, communication, and accountability in addressing mistakes. As a customer who entrusted Gerber with my vehicle after an accident, I expected clear communication, accurate information, and reasonable follow-through. Instead, I was left to repeatedly call the shop myself just to determine what was actually happening with my vehicle. Poor customer service and repeated communication failures make me concerned about the safety and quality of the repair work received. Being without my vehicle for an extended period is already stressful; having to repeatedly chase the shop for accurate information only made the situation significantly worse. I hope management takes this review seriously and recognizes that customers should not have to repeatedly call, correct misinformation, and chase down updates simply to receive basic information about their own vehicle, and that when repairs are completed they should be done correctly and safely and not damage customer property.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

The car looks beautiful!!! Your team did an awesome job! The front end staff is the best!! Natalie was amazing… awesome customer care!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

It looks brand new! They even cleaned the inside of the car….it was amazing!!!

Customer Service - 5.0/5.0 -

Your Customer Service Representatives are the best. Natalie was outstanding. She went the extra mile to make sure I was well informed about my vehicle.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Beyond satisfied! Natalie & Bill are ROCK STARS, as well as the whole Gerber highland park group. Many thanks

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean