Gerber Collision & Glass - Honolulu/Moonui St.

4.6 (214reviews)
93%
1301 Moonui St,  Honolulu,  HI  96817
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In operation 85 years, 5 years at this location.

Gerber Collision & Glass - Honolulu/Moonui offers quality collision repair/auto body services backed by a National Lifetime Guarantee

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (214)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professional staff, and excellent repair workmanship, with many noting their vehicles looked brand new upon return. Communication was a standout highlight, with customers appreciating regular text and phone updates throughout the repair process. Timeliness was frequently commended, with numerous repairs completed ahead of schedule. Customers also appreciated the complimentary vehicle cleaning. A few customers noted areas for improvement, including occasional delays in parts delivery, isolated communication gaps regarding completion dates, and rare quality concerns flagged at pickup.
AI-Generated from reviews written in the last 12 months
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"... extremely satisfied with the quality of the repair. The work was completed professionally, and everything looks and works great." Read more
"... very nice and professional. They kept us updated, they completed the job much faster than we expected, and they did a terrific job on the repair. The car ..." Read more
"... care of my Toyota Rav while it was in for repair. They were efficient and did quality and superb work. My car was returned cleaner than I left it. I was ..." Read more
"Im rating this because when I looked at the repair the day I picked it up it looked great.On Sunday I looked at my car under the sun ..." Read more
"... repair was completed in a reasonable amount of time, the workmanship was excellent, and communication throughout the process was outstanding. They kept me updated ..." Read more
"Ready way before the actual date . So awesome !"
"Despite unexpected delay on the part of supplier, vehicle was delivered as expected"
"... and I'm glad my family referred me to this place. I was expecting the repair to take long, but it wasn't and I got my car back quick. HIGHLY RECOMMENDED!!" Read more
"Well they did a awesome job just the timing took too long but I understand repairs take time I would recommend ..." Read more
"... the work was amazing. Their parts vendor was BAD! What should have been done in 1 week's time took nearly a month!" Read more
"... amount of time, the workmanship was excellent, and communication throughout the process was outstanding. They kept me updated regularly on the progress, making ..." Read more
"Very clear communication with me and always updating me every step of the way. Did a perfect job for my car ..." Read more
"Estimate and repair were done promptly. Communication was excellent and timely throughout the entire process. Mahalo!"
"The updates , phone calls , & texts on each step moving to completion"
"As frustrating as it was with their parts vendor, the shop kept us updated."

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Everyone was friendly. They kept me informed. The car looks great. Very satisfied.

Customer Service

Everyone was friendly. They kept me informed. The car looks great. Very satisfied.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

My experience with Gerber was very positive and personnel were very helpful.

Repair Quality

Great customer service, very helpful, made sure my rental car was available. Quality of repair with my car upon inspection is above satisfactory. Repaired area looks like damage has never occurred.

Customer Service

I had a great experience with customer service as they explained details of my car repair, made sure my rental was available, and kept me posted with repair timeline.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Even though the main body work may be done well, Gerber QA to ensure consistency in work quality did not meet my expectation

Repair Quality

At initial delivery of vehicle, (that should have been identified at final inspection and addressed by the shop before any delivery): The driver door wouldn’t close and latch properly and required slamming shut, making it pop open when opening from the inside. Recalibration (adjustment) of the door latches fixed this issue. The driver seat belt would not pull out easily and the height adjustment was jammed and did not work. And the belt failed to retract all the way, even when trying to force back in. I know it worked perfectly when I brought the car in, as I use the seatbelt every single time I enter and exit the 12 month old car.) After bringing the car back, the height adjustment and seatbelt extraction was improved, but it still isn’t retracting like when I brought the car in. Lower priority, but reflects on Gerber’s repair attitude and business culture - the car exterior was delivered dirty - including replaced door windows. Minor scratches on the hood, (maybe from air hoses dragging over the painted surface) had to be buffed out. I was advised to wait a couple weeks before washing the car, when I can properly see the repair and painting work done. At delivery, the replaced doors and rear qtr panel work seems to be good and the vehicle interior was very clean.

Customer Service

Follow up communication during repair was good with txt updates. My Estimator seemed to be very busy with a high workload, but was responsive to my concerns at vehicle delivery.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We appreciate the courteous, professional, and timely way our job was completed.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you so much I love my new bumper!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff was extremely helpful and made the process painless. Top notch service and quality.

My Experience

I trust them completely. Their staff is very friendly & they always keep my car sparkling clean when the repair is done. They always do an excellent job. Thank u all very much.

Likely to Recommend

They always do their job to perfection. Thank you very much

Repair Quality

It looks as if no damage was done. It looks brand new.

Customer Service

Everything was done perfectly. I am very satisfied with the results.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From beginning to end I was treated with courtesy, care and professionalism. Mahalo to the Gerber team for a job well done!

My Experience

Thank u

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

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