Gerber Collision & Glass - Honolulu/Moonui St.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good

Customer Service - 5.0/5.0 -

Good job

My Experience - 5.0/5.0 -

They went beyond our expectation. We would highly recommend them

Likely to Recommend - 5.0/5.0 -

They are very professional, thorough, and great communication skills

Repair Quality - 5.0/5.0 -

Surpassed my expectations

Customer Service - 5.0/5.0 -

Surpassed my expectations

My Experience - 5.0/5.0 -

Very satisfied

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

My vehicle was repaired very quickly

My Experience - 5.0/5.0 -

Very clear communication with me and always updating me every step of the way. Did a perfect job for my car and the whole team was awesome yesssuh!!!!

My Experience - 5.0/5.0 -

I like it when the truck was done on time and with great quality. Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Driver side floor area wasn't cleaned after technician moved vehicle. Driver seat needed adjustment but overall, Gerber did a very good job replacing the DRL within the day while not having to rent a vehicle. Thank you

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

It's great, but I have something to say about my things inside my truck, I don't care what is it, just like something gone. I'm sorry for what I say. Thank you.

My Experience - 5.0/5.0 -

I was very pleased the service on my vehicle

My Experience - 5.0/5.0 -

The service was very good.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

good service

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0 -

Most definitely

Repair Quality - 5.0/5.0 -

Well they did a awesome job just the timing took too long but I understand repairs take time I would recommend to people to use them

Customer Service - 5.0/5.0 -

Great customer service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

From the phone call to initiate the work to receiving my car back, Gerber's personnel was very nice and welcoming.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Loved the fast service of completing my car. And also, giving updates of when it started getting fixed and when it was ready for pick up.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Parts vendor for this Gerber shop was awful. What should have been just a week took 3 weeks of waiting. The shop did a great job restoring the door. I can't believe the life time guarantee on the window!

Likely to Recommend - 3.0/5.0 -

The completed work was beautiful. Even our neighbor, a retired car mechanic, really admired the completed work. Just the delays were so many, it was inconvenient thus frustrating. I would hesitate to recommend friends to use Gerber. Or. If I were to recommend it for the amazing completed work, it would be with our long story of delays in parts delivery.

Repair Quality - 3.0/5.0 -

Quality of the work was amazing. Their parts vendor was BAD! What should have been done in 1 week's time took nearly a month!

Customer Service - 5.0/5.0 -

As frustrating as it was with their parts vendor, the shop kept us updated.

My Experience - 5.0/5.0 -

I appreciate the high standards of work by your team. Great Job!