Gerber Collision & Glass - Honolulu/Moonui St.

My Experience - 0.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

The repairs are not properly fixed. We have brought the car back 3 times. It is currently back at the shop.

Customer Service - 2.5/5.0 -

Everyone at the shop has been extremely nice but being nice isn't getting my car fixed.

Returned Clean

My Experience - 5.0/5.0 -

Very good service.

My Experience - 0.0/5.0 -

The repair itself was fine, but the inside of the car was powdery and there was trash accumulated in the trunk. Also, the mileage had increased by about 10 miles, and there was some unfamiliar candy wrapper and broken children's jewelry on the passenger seat, so it seems someone was driving the car while it was being repaired. I feel disappointed.

My Experience - 5.0/5.0 -

The repair was fast and the service was amazing! My repairs were done so perfectly that my vehicle looks brand new! The employees answered all my questions and they were very accommodating to my wishes since I wasn’t sure of how the process was going to be. I had updated the entire time my vehicle was being worked on and I love it! Definitely would be coming back here for all my repairs if I ever need it in the future!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very prompt with information. Constant updates for my vehicle which was appreciated and no hassles of making added calls to insurance and car rental which was great

Customer Service - 5.0/5.0 -

Great

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very much satisfied with the work that was done on our vehicle. Great customer service & communication from start to finish.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Perfect. Courteous, took care of this kupuna. Maikai. I would recommend your company to my ohana and friends.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

We are so happy with your service. Everyone is so friendly and helpful. Thank you for keeping us updated with our car repairs. Mahalo for your help and taking good care of us.

My Experience - 5.0/5.0 -

The repair was very quick, the check in was fast, the people there are very nice and explain steps well, the check in area and restroom are clean, the repair was nicely done.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Good communication

Repair Quality - 5.0/5.0 -

Excellent service! I will definitely recommend your services to my friends and relatives. Thanks for a detailed workmanship and warranty.

Customer Service - 5.0/5.0 -

Exceptional

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Derick and the other staff we great. Ensured a smooth transition with professionalism throughout the process

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I can’t trust a shop that swaps out parts in a customer’s car

Repair Quality - 1.5/5.0 -

I’m happy with the work done, but it looks like someone swapped out parts when putting my door back together

Customer Service - 5.0/5.0 -

Everyone was professional

Returned Clean

My Experience - 5.0/5.0 -

Loke was very helpful in coordinating the drop off and pick up.

Likely to Recommend - 4.5/5.0 -

Would recommend to others

Repair Quality - 4.5/5.0 -

From the time of the estimate to completion we were pleased with Gerber’s friendly and professional staff.

Customer Service - 4.5/5.0 -

Customer service was great. They communicated with us along the way.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0