Gerber Collision & Glass - Honolulu/Queen St.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Overall, great service, communication and professionalism. This is bein very, very picky some panels not 100% aligned like stock/other side and real minor paint finish on a small spot

Customer Service - 5.0/5.0 -

Cassie (sp?) and Melvin are super great! very helpful, knowledgeable and professional

My Experience - 0.0/5.0 -

Suspension damage was not repaired on first attempt even though i stressed that there was something wrong with the suspension when i dropped of the vehicle. I needed to request for it to be reinspected and then damage was found. Needed to wait another week for the vehicle to be repaired.

My Experience - 0.0/5.0 -

The paint wasn’t done and I have a lot of sensors going off. I’m realizing now that the GM wasn’t being honest about a lot things. He told me he was going to email me but never did. He tried to avoid putting anything down in writing. I was lied to from the beginning and I’m upset.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Did not get a call back for my pre and post scan and was lied to about the work that was done. I also want the pictures that were taken prior to work starting

Customer Service - 0.5/5.0 -

Rude comments made by management and staff. Manager operates like he’s being recorded instead of being transparent.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The team there is phenomenal. So helpful and efficient and always goes above and beyond. Turned getting my car broken into into a kind lovely experience

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Already spreading your name.

Repair Quality - 5.0/5.0 -

What a professional & beautiful job! I was excited to see my car again—not disappointed!

Customer Service - 5.0/5.0 -

I am thankful for the service that I received from Shane, Melvin and Kacie— very satisfied and then some. I had never been through a collision repair before, and with a new car, my knowledge of what needed to be addressed was nil! My appreciation for your highly professional and complete service cannot be expressed enough. State Farm referred me to Gerber as a highly-rated business, and I am not disappointed!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Amazing job on car looking brand new and very helpful throughout the process

Customer Service - 5.0/5.0 -

Amazing job on car looking brand new and very helpful throughout the process

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I want to personally thank Shane Hirata for his outstanding service. Because of Shane, I would highly recommend Gerber Collision & Glass to all my friends who need service.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

With pleasure and helpful

Customer Service - 5.0/5.0 -

Very clear and explained in details

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0

Customer Service - 2.5/5.0 -

I went to pick up the Ford Escape on 1/5/26. As the car was driven from where it was parked to Gerber a worker opened the trunk of the Escape and removed a 2 wheeled scooter. When I opened the driver door and looked down at the floor I noticed dried mud boot marks on the floor & gas pedal . They were not there when I turned in the vehicle for repair. The stains are still there and I will have to take the car in for a thorough cleaning. I did take a photo of the mud stains which will be sent to you.

My Experience - 5.0/5.0 -

It was a pleasure dealing with the front office people. Communication via text on the car's repair status was excellent.

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

Maybe it's my insurance but they only painted my bumper. No blending, and the car is black. Definately not happy.

Customer Service - 2.0/5.0 -

Staff was friendly but made me do theor job. Was tild by insurance to drop off car. They wouldn't let me. I had to wait arounf for about an hour to call the insurance for them to confirm my drop off. It's their revenue, idk why i needed to call and wait around. I didn't want to leave my car but didn't want to jump through hoops to get another shop. Also during pick up, held me up again because they tried to collect a deductible when insurance said none. This yime they called but held me ransom till they figured it out. I do't think i'll be back. Mistakes and miscomnunicayion happens. When you make your customer's do your job, it's not a good experience. I understand you have to protect your revenue.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Thank you so much Gerber team!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I had pleasant and stress-free experience. Shane explained everything that was going to happen and kept me informed of what was happening. The techs that serviced my truck did a great job. My truck was brand new again. I was also surprised that they fixed my gas tank door. Thank you all. Wishing you all a wonderful and Blessed holiday season.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean