Gerber Collision & Glass - Honolulu/Queen St.
In operation 85 years.
Gerber Collision & Glass - Honolulu/Queen St offers quality collision repair/auto body services backed by a National Lifetime Guarantee
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Everyone was careful to apply the highest quality of work that they would do as if working on their own vehicle. You not only repaired rather than just replcing parts but you cleaned it and examined it carefully. You were concerned about my situation and picked up coming and going which was very helpful to me. Thank you for making the experience so much easier on me and my blood pressure. The best experience I could have ever had and will refer everyone to call Gerber Collision & Glass.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Very. happy with the repairs. My looks better than before. Great job. Gerber people very professional and reliable.
Likely to Recommend - 5.0/5.0 -
Yes.
Repair Quality - 4.5/5.0 -
Great job. Very happy with the outcome. 10
Customer Service - 5.0/5.0 -
Yes, treated with respect. Very accommodating and caring.
Returned Clean
My Experience - 5.0/5.0 -
Very pleased with the customer service and communication. Would highly recommend Gerber Collision on Queen Street.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks fantastic
Customer Service - 5.0/5.0 -
My car is just like new. Julian and Shane were very helpful! Appreciate their patience. I'm very pleased
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
Take too long to fix the car When u went to pick my car wasn’t ready Super dirty outside and inside ( still have problem when I drive because too much dust inside and I have bad allergies) Desorganize company
My Experience - 5.0/5.0 -
Very happy my car looks like brand new and the clean my car afterwards very well
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very satisfied my car look like brand new and also very clean. Send recommendation five star.
Customer Service - 5.0/5.0 -
Five star
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The paint match looks fantastic and thank you for washing the car!
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Most definitely would recommend
Repair Quality - 4.5/5.0 -
Excellent service and repair. My car looks as if it was brand new; only concern I have is still waiting on a rubber seal for the door which without makes the rear door’s body bend and break if it’s opened before the passenger side.
Customer Service - 5.0/5.0 -
Excellent responsiveness and flexibility on their end. I had many curveballs thrown at me and a busy schedule due to the military. But they were always willing to help
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Your detail guy wiped a dirty rag across the glass on my new dash, leaving a mess, and scratching the surface. I'm curious why you guys thought it was appropriate to even touch the inside of my truck, which hasn't even been driven 500 miles. I fixed the scratch on the fender, $500 out of pocket plus insurance. But now I have scratches on my screen. Come on you guys.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Thank You!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service. Appreciated being informed of the status along the way
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service
Likely to Recommend - 2.0/5.0 -
Need to take the job more seriously. Especially in this economy where we should value the customer for repeat business.
Repair Quality - 2.0/5.0 -
1. Called to say the car was ready on Wednesday. Returned the rental car on Thursday morning. Went to pick it up and was told, mistake would be ready Thursday EOD. Had to go back and get another rental car for the day. 2. Went to get the car Thursday afternoon. Inspected the work. Front bumper was not puffed after painting (in the shop for over 11 days). Had to wait while they buffed the front bumper. 3. Thursday night, I find a gasket in the back seat. Go back the Gerber Friday afternoon to see where it came from. After they inspected the car, it was the engine hood gasket which they put back in. Smh.
Customer Service - 2.0/5.0 -
Customer service is okay but lack of communication and follow through is very poor.
My Experience - 5.0/5.0 -
Very professional job. Kept me posted on progress.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very fast and courteous
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Would be helpful to get updates from personnel. I was told when i dropped off the car that I would get updates. I didn't and only got a phone call when the job was done.
Returned Clean
My Experience - 5.0/5.0 -
I would recommend them to my family and friends. They were very on top of the work they were doing and kept me informed every step of the way. Very professional and friendly staff.