Gerber Collision & Glass - Honolulu/Queen St.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Automated text alerts causes confusion and not accurate information.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very very appreciative of the work done!

Likely to Recommend - 5.0/5.0 -

All good

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very professional work in quick time.

Returned Clean

Likely to Recommend - 5.0/5.0 -

The repair itself looked great. I rather have my car earlier if dirty than wait another day for it to be as clean as it first arrived.

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

I received my car a lot more dirtier on the inside of the car.

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

The car was taken to the dealership and left to be recalibrated without my knowledge. It sat at the dealership for four days prior to getting to my car. They did however, do excellent

Likely to Recommend - 5.0/5.0 -

Already recommended it to friends

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

From initial phone call setting up estimate date to drop off, and text message updates

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

I was very satisfied that Shane and Julian kept me informed on the progress of my car repair. I was happy that the repair was completed earlier than expected.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very happy with the repair.

Customer Service - 5.0/5.0 -

From beginning to end customer service was excellent and I'm happy with the results.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Trying to get someone to answer phone was definitely lacking

Customer Service - 3.0/5.0 -

Really did not get to meet repair shop personnel

Returned Clean

My Experience - 0.0/5.0 -

Before they had the order ready they asked me to bring the car in and leave it at the shop while the order for the part is getting shipped. I had to rent a car when there was no need for it. They could have just called me when the part was ready to be installed.

Likely to Recommend - 2.0/5.0 -

In accurate quote led to work not being completed.

Repair Quality - 1.5/5.0 -

Totally failed to complete all the work because the initial quote was in accurate.

Customer Service - 3.5/5.0 -

repair shop personnel was friendly. had a hard time getting people on the phone. was always directed to waipahu when my car was in the queen street shop.

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 2.5/5.0 -

in the beginning there was absolutely no communicatio. it took almost 3 weeks to get the car scheduled for repair.

Customer Service - 2.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Exceptional service and prompt repairs

Repair Quality - 5.0/5.0 -

The services provided are excellent, and I occasionally receive updates on the progress of my vehicle and the estimated pickup time.

Customer Service - 5.0/5.0 -

Exhibits exceptional professionalism and courtesy towards customers.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Team did a great job on repairing our vehicle. Thank you….

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Aloha, I tried to open my rear passenger door. It does not unlock now. This was the door that had the damage from the cart falling on it. It worked before I dropped it off. Message sent yesterday evening to the text thread provided but no response. No one answer the phone either.