Gerber Collision & Glass - Honolulu/Queen St.
In operation 85 years.
Gerber Collision & Glass - Honolulu/Queen St offers quality collision repair/auto body services backed by a National Lifetime Guarantee
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The repair work was exceptional.
My Experience - 5.0/5.0 -
Great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Perfect shop!
Customer Service - 5.0/5.0 -
Perfect
Returned Clean
My Experience - 5.0/5.0 -
Friendly and helpful personnel. Excellent workmanship. Welcoming culture. Thanks for your wonderful service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service but difficulty communicating with them. Was explained that when they used a particular machinery it disabled the telephone system. They are working on the problem. Otherwise staff are very apologetic and extremely courteous.
Customer Service - 5.0/5.0 -
Very friendly and professional.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It started off great w/ Merrisa & Sarah helping me & they’re awesome customer service. But there was a fire & construction at the shop. I understand things happen & life is life but I wish there was better communication w/ me. No one ever answered the phones everything went to a voice message & I had to drive down to the shop 4 different times to find out what was going on w/ my vehicle. I am super grateful for Davelyn!!! I called & she was so apologetic & she continued to stay in touch w/ me w/ EVERYTHING that was happening w/ my vehicle. I know everyone’s busy at Gerber but if someone’s not there, someone else should be able to take over their work. Davelyn was a God sent & she is “on it” & on everything she does GREAT customer service & she really knows her job!!! Thank u so much Davelyn keep up the awesome job that u do!!! Mahalo nui Henry Young
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car repair exceeds my expectations The car is returned as if new just arrived from the showroom! Mahalo nui loa! The courtesy of the staff, especially at the front desk, is outstanding!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job on my lock great service very informative and great customer service
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Beautiful job. Pristine and very well done. Thank you Gerber Collision and Glass. However I was told it would be done in 1 day but it took us 4 days to get the car back which caused some problems with transportation for our 2 college kids who both use the car. Only one signed off on the loaner which left the other unable to drive anywhere.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything looks amazing. Im very happy with the outcome.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 3.0/5.0 -
The repairs look good visually, but now there's a weird whistling noise when I drive on the freeway, and I didn't hear that before my repair.
Customer Service - 2.0/5.0 -
In person, everyone was really nice, but trying to call the place, no one ever answered the phone. I left voicemails and no one returned my calls. The only way I got a response, was through text.
Returned Clean
My Experience - 5.0/5.0 -
Everyone turned an unfortunate experience into quite an easy and pleasant experience. Excellent team and a job well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Sarah, Marissa, and Ikaika exemplify what professional, competent, and thorough customer service should be. They were very personable, friendly, and caring throughout my repair experience. Their coordination, collaboration, and communication with my insurance, State Farm was super. You better make sure you keep these valued people around. They represent the best of what Gerber Collision & Glass is, and should always be. They are the standard of what all your locations need to follow. Mark Guillermo, Honda CRV Owner. Leslie is my wife, but her name appears first on our State Farm Auto Insurance.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great experience with Gerber Collision.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Customer service from day 1 to pick up was awesome. Work is great.
Customer Service - 5.0/5.0 -
prefect
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Your team is very friendly. The only problem was that the wiper was very noisy after I got the car back.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Highest rating and recommendation.
Repair Quality - 5.0/5.0 -
Outstanding customer service. Regular texts to update service progress. Final service was what I expected--wonderful. Car looks like new.
Customer Service - 5.0/5.0 -
Excellent in-person and telephone communication. Cordial, nonjudgmental, informed--able to answer my questions.
Returned Clean
My Experience - 0.0/5.0 -
Airbag light stays on. We tried phoning yesterday and this morning but only get the recording.
My Experience - 5.0/5.0 -
We are satisfied with the repairs. Thank you very much !