Gerber Collision & Glass - Honolulu/Waimanu St.
In operation 85 years, 5 years at this location.
Gerber Collision & Glass - Honolulu/Waimanu St. offers quality collision repair/auto body services backed by a National Lifetime Guarantee
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The service was surprisingly quick which was a huge plus. The repair job was excellent. Much appreciated!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The communication was easy, staff was friendly, and the job was done well and quickly.
Likely to Recommend - 5.0/5.0 -
No issue
Repair Quality - 5.0/5.0 -
Very nice work and the people are very friendly
Customer Service - 5.0/5.0 -
Excellent service
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Liked how updates on our repairs were being sent via text. Very fast turnaround. Great work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Not satisfied with paint job. There's a bad drip on thr back right side of the cab and I thought we had discussed painting the front right quarter panel and rear view mirrors. Also, missing screws on the front bumper, rear bumper and both side rear trims. A piece of the rear bumper is now completely detached. It looks like the tech lost the screws and attempted to use a glue gun to reattach it.
Likely to Recommend - 2.5/5.0 -
As of right now, not very likely. It's unfortunate because my father has come to this shop since before it was Gerber, and the results were always great. In fact, that's a big part of the reason why I decided to go with Gerber.
Repair Quality - 2.5/5.0 -
The people have been very nice and eager to make things right. However, the job took way too long to still be unsatisfied with the results.
Customer Service - 4.0/5.0 -
Again, the people have been very nice and willing to make things right, but to be misquoted on finish time on both occasions has left me frustrated. I believe it's been a total of close to 13 weeks.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Find a way to make it more distinguishable which location is which and give my guy a raise please thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks new, the side mirror repair and replacement.
Customer Service - 5.0/5.0 -
Very professional, in-out without a problem. Good communication so we knew what was going on.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0 -
Damaged vehicles
Repair Quality - 2.0/5.0 -
I went in ti have what I considered a small paint finish to the rear bumper to my 2024 Nissan Versa I had for about 16 months. When i when to pick up the Versa I noticed a small dig on the left side rear door. Ben The manager at Gerber Collision & Glass informed me that it would be fixed by a paint less repair shop and the Gerber Collision would pay for the cost of the repair. It was a repair process that could be done in an hour any place. Just call the repair Pro dent shop. The company was pay for the repair. I was not confortable with leaving without the repair, so he put it in writting. THE NEXT DAY I call the pro dent company and was informed that they didn't receive the call. I called Gerber back and Ben the manager say the pri dent company would be call to set up a time the upcoming Monday or Tuesday. Tuesday I called Ricky at Pro Dent and was informed he didn't get a call from Ben. I have now contacted Gerber every week and have told they they would arrange for the company to send someone out. It has now been a month. My call today has not been returned. My next step would be to contact Allstate insurance company and explain the incident then contact my insurance company before to much time has passed. I will show them what I have in writing and the before and after photos that were taken.
Customer Service - 0.5/5.0 -
My car was damaged when in to pick it up and that damage hasn't been repaired
My Experience - 5.0/5.0 -
You guys are great. Friendy, professional, and efficient. Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
Very good service , very nice people
My Experience - 5.0/5.0 -
Excellent job, and the staff is A-One! Thank you all