Gerber Collision & Glass - Houston/Bissonnet St.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Very friendly. And felt fair. Took time to explain.

Repair Quality - 5.0/5.0 -

Very kind. Looks like a new car. Let me know every step of the way.

Customer Service - 5.0/5.0 -

Must have called Jannett a million times and she was always nice and pleasant to talk to. Very reassuring.

My Experience - 5.0/5.0 -

I had an excellent experience with Gerber Body Shop. I was overly satisfied with the entire repair process from start to finish. Communication was great throughout—I was consistently kept updated on the status of my vehicle, and any questions I had were answered promptly and professionally. The repair was completed beautifully, and my car looks like it never had any damage. The staff was friendly, knowledgeable, and made the whole experience as stress-free as possible. I truly appreciate the quality of the work and the outstanding customer service. I would definitely recommend Gerber Body Shop to anyone in need of collision repairs.

My Experience - 5.0/5.0 -

I had an excellent experience with Gerber Collision & Glass! They repaired my vehicle's A/C compressor, and the entire process was smooth from start to finish. Adrian, the manager, and his mechanic were both outstanding. They were professional, knowledgeable, and always kept me updated on the status of my vehicle, which gave me peace of mind throughout the repair. Their communication and customer service were exceptional, and they made sure the job was done right. My A/C is working perfectly now, and I couldn't be happier with the quality of the repair. I highly recommend Gerber Collision & Glass to anyone looking for honest, reliable, and professional service. Thank you, Adrian and the team, for taking such great care of my vehicle!

Likely to Recommend - 5.0/5.0 -

I would definitely recommend Gerber collision and glass to families and friends who need their vehicles repaired!

Repair Quality - 5.0/5.0 -

Amazing work!!

Customer Service - 5.0/5.0 -

Amazing team! Adrian and his mechanic always kept me informed about the process of my vehicle!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

The staff is very nice and friendly.

Repair Quality - 5.0/5.0 -

They did an amazing job.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone was completely professional.They did a good job with keeping me updated with the progress. Very happy with the service

My Experience - 5.0/5.0 -

Great job talking care my Cadillac.Thanks Your Employees too.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Sin duda es muy buena opción para quien la necesite.

Repair Quality - 5.0/5.0 -

Me encantó su amabilidad y su rapidez, espero no necesitarlos otra vez pero con mucho gusto se lo recomiendo a cualquiera que necesite un lugar donde reparar la carrocería de su carro después de un accidente. Gracias

Customer Service - 5.0/5.0 -

Excelente

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The repair work was excellent and was repaired faster than expected by a week. I’m a very satisfied customer.

Likely to Recommend - 5.0/5.0 -

I highly recommend them

Repair Quality - 5.0/5.0 -

Very happy with the repair work and pleasantly surprised to get it a week earlier than expected. Highly recommended them.

Customer Service - 5.0/5.0 -

The lady at the front desk was very helpful & pleasant.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

It was worth the extra wait.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Gerber Collision was extremely helpful and informative throughout the entire process. Although it was a holiday weekend, they were quick with the repairs. Highly recommend. Great experience!

Likely to Recommend - 5.0/5.0 -

I like them, its just unfortunate that my business with them is not complete and I've gotten this survey beforehand. Hopefully this rating will remain a 10

Repair Quality - 3.0/5.0 -

This rating could easily be a 10 because taking my vehicle there and getting picked up by the rental company was very seamless and the work to the area needed was indeed done, however, in doing so, Gerber Collision inadvertently damaged my rear camera. Its seem to be some sort of over spray on it which make camera view distorted and in certain spots down right invisible. I noticed after picking my vehicle up (because while there I did not need to back up) I called and Gerard said that I could bring it back immediately. They tried to fix it but the view was still blurry and Gerard also confirmed. Everyone that I encountered at Gerber was very polite & professional; I'd even refer to them if there was ever a need, its just that it is very unfortunate that I have to go through this for approximately two additional weeks or maybe more due to not knowing how long it will take to correct, before having my vehicle complete. Gerard did explain that the parts for my vehicle are not stocked which is the reason for such the wait. I eagerly await to be contacted by Gerber Collision so this issue is fixed.

Customer Service - 5.0/5.0 -

Everyone was polite, personable & professional

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good work and on time. Kept me informed

Customer Service - 5.0/5.0 -

Gerrard was great and person at front desk (Janice?)

Returned Clean