Gerber Collision & Glass - Houston/Brighton Ln.

My Experience - 5.0/5.0 -

My car looked shiny.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a great job, were super friendly and I liked how they kept you up to date of progress along the way.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work highly recommended

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

None at this time.

Repair Quality - 4.5/5.0 -

I am totally satisfied with the look of the vehicle! It definitely looks great like before. But, now I hear a rattling noise on the right side like maybe under the hood area that I hadn’t heard before. 🤔

Customer Service - 5.0/5.0 -

Very nice Staff! And great Customer Service overall. 😊

My Experience - 5.0/5.0 -

The repairs were well done. The car looked new again.

My Experience - 0.0/5.0 -

Vehicle still at Spring location

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

When the shop in my area was overwhelmed with repairs from a big hail storm, Gerber shipped my vehicle to another shop so that I didn't have to wait a year (literally) to get it fixed. Alex and the Houston team did an awesome job and kept me updated through the whole process, answering all my questions.

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

While everyone was very nice, I have a few issues. Work was delayed because of the holidays and because a full service mechanic shop did not have a wheel lock to take the tires off. When we got it back, the tire light indicator was flashing on the dash so I don’t know if there is a further problem. I will have to get it seen at the dealership. Also the alignment is not 100% it pulls. I hear a faint grinding sound, don’t know if it’s related to the accident or it’s something else. I will have to take to our dealership and have them check that out too. It wasn’t Gerber’s fault, but our cracked windshield came back more cracked, Allstate did not cover the windshield because it was not hit by a flying object it cracked because of the impact. Ridiculous. In the past, we have used Autonation and Sterling Auto Body Shop and our cars have been returned in pristine condition like new. Washed and everything inside and out. Wasn’t the case with my Corolla. I didn’t expect the stains on my seats to be gone, but a vacuum and a wipe would have been nice. But that wasn’t included in the almost $9K estimate or my $500 deductible paid. All in all, I’m happy to get my car back because it’s drivable again, but for almost 9K, Allstate overpaid and I will be paying more on my premium because it all comes back to the payer.

Customer Service - 3.5/5.0 -

All were nice at least

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Alex was very easy to work with and was a big help. Thanks

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Job was done quicker than anticipated and well communicated with me.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

The front bumper on my car was not put up right and glue on the paint. I will send a email to my insurance if this is not taking care.

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0 -

Highly Recommend. One and done

Repair Quality - 5.0/5.0 -

Very happy with the repair(s). This is my new go-to shop. Highly Recommend

Customer Service - 5.0/5.0 -

Alex did a wonderful job of keeping me in the loop of what the truck needed to get done, was getting done, parts to be ordered, etc.. He is a professional and went above and beyond BOTH times my vehicle was in the shop.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Staff kept me informed of the progress. Due to Acura's backordered part Gerber's hands were tied to complete the work sooner.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very good

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

great to work with!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Gerber Collision was extremely professional and very fast. The personnel are very attentive and cordial. Excellent job!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Gerber Collision is outstanding.

Customer Service - 5.0/5.0 -

Very professional and precise on updating me about the car.