Gerber Collision & Glass - Houston/Cutten Rd

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I'm very with the work that was done on my car.

Customer Service - 5.0/5.0 -

Very satisfied

Returned Clean

My Experience - 5.0/5.0 -

Everything was great. Communication was upfront and straightforward. The work on my car was so splendid!

My Experience - 5.0/5.0 -

I would highly recommend anyone to Gerber Collision. They kept me updating with everything dealing with my car. Great customer service from start to finish. Ms.Kim made sure everything was great !

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The repairs look great. Looks like new. The process was very good from the drop off through the updates through the pickup. The front desk person was very friendly and knowledgeable. Glad the repairs were completed in such a timely manner. The cleaning of interior and exterior was a surprising bonus.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything was handled very well.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great service, friendly staff. Repairs were completed in a timely manner and the repair itself looked amazing!

My Experience - 5.0/5.0 -

So far so good

Likely to Recommend - 5.0/5.0 -

Team is great. Service is great.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Team was great.

Returned Clean

My Experience - 5.0/5.0 -

Overall was a great experience. Communication was on point between Kim at the front desk, myself and other staff. My car ended up being completed a week early. I would 100% would recommend to anyone I know who needs auto repair.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Light sticking out, missing a handle piece and did not properly put pieces back together. Very dissatisfied and would not recommend. Would give a 0 if that was an option!

Customer Service - 0.5/5.0 -

Horrible communication! Even the automated text was not accurate

My Experience - 5.0/5.0 -

Excellent job fixing my car. The staff was friendly helpful and professional. I highly recommend this shop

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent job

Customer Service - 5.0/5.0 -

Excellent

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

same as first respond

Repair Quality - 5.0/5.0 -

I'm very pleased with both times my car has been your shop and I would recommend your shop to family and friends and even strangers 🙂

Customer Service - 5.0/5.0 -

Same as the first respond

Returned Clean

My Experience - 5.0/5.0 -

Take all my auto body or paint issues. They do great work and always helpful. One example: Had Escalade with dent and paint issue. Dealer wanted over $1200 to repair and it was perfectly repaired for less than $1000.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Job well done. Reason for returning to do this repair.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Completely satisfied with Gerber’s detailed work

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

That was a great repair job,thanks

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Wife’s very happy with the work completed on suv. Thanks!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

The car was great repair but the communication part was not great. The anticipated completed time was 8/14/2026. I received a txt on Tuesday 8-18-2026 , stating “Gerber update! Your vehicle is in line to be buffed and then washed and vaccumed. It will also go through our quality inspection process. We are shooting for it to be complete later this afternoon. We will call once ready for pick up!” I called, spoke with Kim stating it was not ready due to waiting for a bumper, she also stated waiting on the driver from the vendor and didnt have ETA. Two days later, I called and Kim stating they finally have the bumper and will be ready by lunch. I did inform them that rental car was returned since insurance wasnt paying for it any longer. Lunch time come around, car is not ready and spoke with Nolan and said car not ready since “we not the only cars here and that people were coming back from lunch” so therefore txt communication wasnt accurate until it actually stated the car was ready to be pick up on 8/20/2026

Likely to Recommend - 2.5/5.0 -

i had good experience before when it was Hudson Collision but since it was change to Gerber, their customer service was subpar. Their work is good though

Repair Quality - 3.5/5.0

Customer Service - 1.5/5.0 -

I received a txt time completion estimate was 8/14/2026, on 8/18/2026, i received a txt saying it was nearing completed, just awaiting for washing and final inspection etc, and it should be ready later that day. No call or txt by end of day. Called next day, and spoke with Kim, stating they were waiting on a bumper from a vendor and dont know when it will arrive but its on the way. By 8/20/2026, no call or txt saying the car is ready so called again and spoke with Kim, say the bumper arrive and car should be ready around noon. Around 2pm on 8/20/26 is when I received a call/txt stating the car is ready after speaking with Nolan around 12ish the car wasnt ready due to people being at lunch and they have other cars too!