Gerber Collision & Glass - Hudson (OH)

Likely to Recommend - 5.0/5.0 -

Quality work

Repair Quality - 5.0/5.0 -

Car looks great

Customer Service - 4.0/5.0 -

Communication could have been better in terms of keeping me updated on the status

My Experience - 5.0/5.0 -

I am very satisfied with the repair. The workmanship is excellent—it looks like it came straight from the factory.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Your company got my car done a day early and under the quote.

Likely to Recommend - 5.0/5.0 -

Already told eight people to go there to get their repairs for their cars

Repair Quality - 5.0/5.0 -

The repairs were made in a very timely manner. And I was very happy with the price that was quoted along with what I paid.

Customer Service - 5.0/5.0 -

Was informed of the progress along the way, which is really good.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great job all around. My car looks great!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent customer experience and my car looks great

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great experience from start to finish

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Work was great

Repair Quality - 5.0/5.0 -

Truck turned out great. I appreciate the offer of a rental due to back order parts

Customer Service - 5.0/5.0 -

Very good

Likely to Recommend - 0.5/5.0 -

Unknown outcome at this point

Repair Quality - 0.5/5.0 -

Cannot provide commentary until my car is fixed. There are still 4 items to repair so I can’t provide feedback until those are completed.

Customer Service - 0.5/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Adjuster was understanding and tried to keep me in the loop through the process but more communication and detail could have been better they had my car over 30 days before it was deemed totaled

Customer Service - 4.5/5.0 -

Rachel and Brandan were awesome answered my question if they could and talked to me and explained to me what I needed to do

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Easy drop off. Good communication. Returned it when they said they would.

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0 -

I would share my experience with them. They didnt do anything outside the scope of their job that impressed me.

Repair Quality - 4.5/5.0 -

Repair looks great however they didnt recalibrate my sensors when they replaced my front end. They also changed all my mirrors and seat settings.

Customer Service - 3.5/5.0 -

Everyone was super nice. My biggest complaint I was texted my car was done so I can on Monday to pick it up, it was not ready. On Tuesday they called and said it was ready so I came again, only to discover my car was not drivable because the sensors needed recalibrate, I finally was able to take my car home on wens. For someone who lives a half hour away from the repair shop this was hours of my time wasted driving back and forth without being able to take my vehicle. They did give me a rental for the mistake and the ladies were super nice but it was still extremely frustrating on my end. If given the choice, in the future, I probably would not pick this repair shop again.

Likely to Recommend - 3.0/5.0

Repair Quality - 4.0/5.0 -

Had to come back because the trim on the windshield was loose, Also initially when I got an estimate I was told 1 week for repair and it ended up taking 2 weeks. Otherwise they did a good job.

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0 -

We have used this shop three times and have had exceptional service every time.

Repair Quality - 5.0/5.0 -

All work was completed as was necessary, described up front, and updates were frequent.

Customer Service - 5.0/5.0 -

All staff members are friendly, knowledgeable and efficient.

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0 -

Would not recommend or return. Unprofessional, lengthy schedule and poor quality work.

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Right side rear light repair was.not ready as expected.

Customer Service - 5.0/5.0 -

Rachel went above expectations to make sure I was happy with the repair.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great service

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The repair to my car and the paint job you can't even tell it was in a wreck. Everything looks brand new. The paint job was flawless. Would only trust Gerber & Collision for any body work. Professional staff. Totally recommend.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Satisfied with all repair work done. The staff and other workers did an excellent job.

Customer Service - 5.0/5.0

Returned Clean