Gerber Collision & Glass - Imperial

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Blake and his team delivered exceptional customer experience — communicating proactively, coordinating repair timing around our travel schedule, and thoroughly walking me through the warranty process. The entire crew was kind and courteous, which made a stressful out-of-town situation much easier

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Quick and professional.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

As a return customer, I really appreciate the friendly, professional service I received. The quality of work is excellent. I give a lot of credit to Alan because clearly, the Imperial location is very well run.

Likely to Recommend - 5.0/5.0 -

I recommend Gerber all the time.

Repair Quality - 5.0/5.0 -

As a repeat customer, I have come to expect the usual courteous and efficient interaction with Alan, the manager, and the receptionist. Communication keeping me updated on the status of my car is excellent, and the car was finished as promised.

Customer Service - 5.0/5.0 -

Always excellent communication with updates and friendly.

Returned Clean

Likely to Recommend - 5.0/5.0 -

i have told so many people already to go to gerber

Repair Quality - 5.0/5.0 -

i’m super glad they fixed my car they did a wonderful job and i wouldn’t have asked for a better result

Customer Service - 5.0/5.0 -

love the team work they did together

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Absolutely 10/10

Repair Quality - 5.0/5.0 -

Everything from start to finish was fantastic! Mimi, Alan, and Blake did a great job of keeping me informed and in the loop on my car’s progress and the actual work done to my car has it looking brand new!! The service was outstanding, and client centered, which I appreciate. Thanks again!!

Customer Service - 5.0/5.0 -

Service was top tier!

Returned Clean

My Experience - 5.0/5.0 -

Professional and thorough and very easy to work with throughout the process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Car looks great

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

I get Compliments on my Old Car! it looks good

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Still need to call insurance company about after market parts(2) that do not fit correctly. Waiting to hear back from gerber on outcome- been 8 business days. Other than that, great service, communication and body work. Would have rated 10 if not for 2 outstanding isues

Customer Service - 5.0/5.0 -

Very professional and good communication

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was very satisfied with all of our service. From the front desk to the project manager to the ones doing the actual work on the car. Everything was great and I was very happy with how quick it was and how they kept me updated with the process. They made it super easy for me.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repair seems to be holding up just fine. There was one piece that didn't come in time, but they offered to put it on once it came in.

Customer Service - 5.0/5.0 -

Everyone here was incredibly helpful, accommodating, and easy to work with. I received regular updates by text and phone, and they finished my repairs ahead of schedule. I even got my car back in better condition than I left it. They gave the interior a much needed detail, which was a really nice surprise. If I ever need this kind of repair again, I know exactly where to go.

My Experience - 5.0/5.0 -

My entire front bumper + brackets was replaced in less than a week. The process was very quick and easy and communication was exceptional.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They do great work. Alan and the team always take care of us.

Customer Service - 5.0/5.0 -

Everyone was very friendly and they communicated the whole way through the process.

My Experience - 5.0/5.0 -

car looked great after repair. very professional and friendlyl.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

one of the panels that was replaced is not fitting correctly Its not flush with adjoining planel

Customer Service - 4.0/5.0 -

panel not fitting correctly.

My Experience - 5.0/5.0 -

They kept me up to date with everything and were super friendly and knowledgeable.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean