Gerber Collision & Glass - Jacksonville/Phillips
9417 Philips Hwy,
Jacksonville,
FL
32256
USA
Gerber Collision & Glass - Jacksonville/Philips Hwy offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Chrysler
Dodge
Fiat
Ford
Hyundai
I-Car
Infiniti
Jeep
Kia
Ram
Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for proactive communication, including regular text updates and timely notifications throughout the repair process. Timeliness was a frequent highlight, with numerous vehicles completed ahead of schedule. Staff were widely described as professional, friendly, and knowledgeable, making the repair experience smooth and stress-free. A few customers noted areas for improvement, including occasional delays due to parts availability, isolated cleanliness concerns at pickup, and instances where communication could have been more proactive. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
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Service Quality
"... to finish. Gerber's customer service is excellent. Gerber's workmanship is excellent. Gerber's communication is excellent. Overall I would give Gerber a 10+++"
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"Everyone was friendly and professional, and completed my body repair in the timeframe that was discussed. Best of all, my car looks brand new! I highly recommend ..."
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"Gerber was wonderful to work with and the repair work was superior. I especially appreciate how Gerber was giving me an update every two to three ..."
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"Gerber went above and beyond to repair the issues from a parking lot collision. I am very happy with ..."
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"... before, during and after the work were excellent. The workmanship in repairing the car impressive. I highly recommend Gerber Collision"
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"... needed to get my car repaired by the end of the week. My car was actually ready 1 day earlier than expected, which I greatly appreciate. The repairs were excellent. ..."
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"They told me 7 days, it was ready in 5 days! All good!"
"It was ready a day early"
"Was not ready when promised. Caused significant issues with work appointments and travel and additional ..."
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"Didn't take nearly as long as I thought it would..."
"... answered all my questions I had about my car! Also I had text messages to let me know how the work on my car was going! Thank you again for such a great job!"
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"... it was Gerber Collision. The car was done early, their communication was top notch. It could not have gone better!"
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"... It is such a pleasure having a job well done and getting an update everyday, no surprises, no setbacks. They are simply the best!"
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"... explaining the insurance process in clear detail and text message updates on the cars progress. Icing on the cake is they returned the rental car when we picked ..."
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"I received text updates but when I responded back with questions via text, I did not receive a response"
Patricia
(Chevrolet owner)
reviewed 8/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Lakita
(Kia owner)
reviewed 8/31/26
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jocelyn
(Mazda owner)
reviewed 8/31/26
My Experience - 5.0/5.0 -
I really appreciated my cat coming back to me looking like nothing ever happened especially when it wasn’t my fault it was there. I was so sad but once I got her back I was happy. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Laurecia
(Buick owner)
reviewed 8/31/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
William
(Mercedes-Benz owner)
reviewed 8/28/26
My Experience - 5.0/5.0 -
Gerber did outstanding work in the repair of the bumper. Took a little longer than expected but understandable with the need to obtain specialty parts. Would definitely recommend if repairs are needed.
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Helen
(Toyota owner)
reviewed 8/28/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very helpful and professional
Customer Service - 5.0/5.0 -
Very helpful and professional
Tina
(Mitsubishi owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Rueben
(Jeep owner)
reviewed 8/20/26
My Experience - 5.0/5.0 -
The process was quick and smooth. I received constant updates on the progress of the repair. Taylor was professional and friendly. She explained the procedure and what to expect.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Taylor is great
Returned Clean
Edward
(Volkswagen owner)
reviewed 8/19/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Jennifer
(Hyundai owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Patricia
(Hyundai owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Sean
(Chevrolet owner)
reviewed 8/13/26
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Took forever, and it was horrible work. Missing parts and terrible paint job.
Customer Service - 2.5/5.0
Returned Clean
Kenya
(Acura owner)
reviewed 8/13/26
Likely to Recommend - 5.0/5.0 -
Process was smooth from beginning to end. I loved being able to turn my Loaner in at Gerber.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Yolanda
(Toyota owner)
reviewed 8/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Steven
(Honda owner)
reviewed 8/12/26
My Experience - 5.0/5.0 -
The bottom line is the work done is great. The office people are very friendly and courteous.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Melissa
(Toyota owner)
reviewed 8/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
William
(Kia owner)
reviewed 8/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Valtorian
(Lexus owner)
reviewed 8/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
10 stars to this team! Seamless from start to finish! They were even able to get the repair done in a few days! Our sincerest thank you! Be well!