Gerber Collision & Glass - Jacksonville/San Jose
In operation 85 years, 11 years at this location.
Gerber Collision & Glass - Jacksonville offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You promised part that weren't delivered. I don't like being forced to complete surveys
My Experience - 5.0/5.0 -
Great experience and David Johnson (DJ) couldn't have been more on top of things.
My Experience - 5.0/5.0 -
Thank you for a great job in taking care of my "baby". I've missed her. And thank you for cleaning it, inside and out. You all did a great job! As we say in Hawaii: Mahalo (thank you)!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tried to enter 10 above but would not oprn
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful people, wonderful job. THANKS
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The quality of your work exceeded my expectations
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Never would want someone to deal with what I did
Repair Quality - 0.5/5.0 -
Car entered shop on June 30th. I was notified car would be complete the 17th of July. That was not the case so I went to the shop on the July 20th to only find nothing has been done to my car. Prior to no calls from anyone at Gerber I was told my car would be ready July 30th at 8am when I arrived I was told it would be ready at 1pm that day when It finally became time I received my car to only find a complete mess of dust and dew everywhere and my speakers blown not working nor the rear window to roll down. Never will use this service ever again
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I loved the text message updates! The woman at the front desk was very friendly and helped reassure me of the process as this was my first one getting in a car accident. I appreciate everything and will definitely be recommending this place to others! Thank you! :)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I gave you a 1 because there was no 0.
Repair Quality - 0.5/5.0 -
The repairs have taken 10 weeks and the car has just spent the last 10 days in the shop because of parts that were left out at the time of assembly.
Customer Service - 0.5/5.0 -
When the car was returned for more repairs that had to be completed, Amanda told me, my wife and the Hertz car rental salesman that Gerber would pay the rental bill. Today when Sandra returned the car, Gerber refuses to pay the rental bill. I've notified my insurance adjuster about this lie.
Returned Clean
My Experience - 5.0/5.0 -
Thank you for taking the time to answer my questions and to address my concerns. The staff at your office is very friendly and patient. It has been a pleasure to do business with you. Thank you for a pleasant experience!